Endpoint Protection

Hello

I am using Symantec Endpoint Protection Manager version 12. Just now i cannot login to the admin by using usual password. It says "The administrator account is locked".

I try to reset the password from the login display but it not helped.

I also try to find the resetpass.bat in the local files but i can't find that file.

It's automatic unlocked after 15 min
Make sure that the resetpass.bat was run once the account was out of the lock period.

 resetpass.bat file, you could log a case with Symantec Technical Support.

How to create a new case in MySupport

http://www.symantec.com/docs/TECH58873

OR

Phone numbers to contact Tech Support:-

Regional Support Telephone Numbers:

• United States: https://support.broadcom.comhttps://support.broadcom.com">https://support.broadcom.com"> (407-357-7600 from outside the United States)
• Australia: 1300 365510 (+61 2 8220 7111 from outside Australia)
• United Kingdom: +44 (0) 870 606 6000

It's solved already.

Have to wait 15 minutes by according to the thread.

Thanks, James.

Glad to Help you :)

Please don't forgot mark as solution.