ServiceDesk

Hi,

Any ideas on how this can be achieved?

We'd like to set the Type drop down list to default to 'Break-Fix'

I've had a look at the Advance Incident Form in Workflow, but there doesnt seem to be an option to default this....unless i'm wrong?

Regards

I will wait to see a reply.

...but lets see :-)

It is not too difficult, do this:

1. Open the form, open the drop down list for type
2. Change the "Selected item" to a constant value of "Break-Fix"
3. Uncheck "Always use selected item"
4. Uncheck "Display Blank Item"

Thats it, the default selected item will be "Break-Fix" but of course you can still select another type.

Thanks