Endpoint Protection

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  • 1.  After upgrading to SEP 12.1 RU4 64-bit, Outlook 2007 stops receiving POP3 emails

    Posted Feb 22, 2014 05:29 PM

    I have Windows 7 Home (64-bit), Outlook 2007 SP3, and SEP (unmanaged) installed.

    I recently upgraded SEP from 12.1 RU3 to 12.1 RU4.  As soon the update finished, Outlook stopped receiving emails via POP3 (and eventually generates an 0x8004210A error).  Tried reboots, re-installing Outlook and SEP.  

    The problem appears to be triggered by SEP's Internet Email Auto-Protect function:  when I turn this function off, Outlook sends/receives successfully; turn the function back on and Outlook stops receiving (but can send).  I have confirmed the inbound/outbound port between Outlook and SEP.

    Any suggestions?

    JP



  • 2.  RE: After upgrading to SEP 12.1 RU4 64-bit, Outlook 2007 stops receiving POP3 emails

    Posted Feb 22, 2014 05:30 PM

    There is no way to set an exception, I would recommend leaving it off. Since you're on the latest version, you need to call support.



  • 3.  RE: After upgrading to SEP 12.1 RU4 64-bit, Outlook 2007 stops receiving POP3 emails

    Posted Feb 23, 2014 01:30 AM

    Was it working with RU3? if yes, then need to check with support

    Checked the pop3 port? It changes sometimes after upgrade...

     



  • 4.  RE: After upgrading to SEP 12.1 RU4 64-bit, Outlook 2007 stops receiving POP3 emails

    Posted Feb 24, 2014 08:35 AM

    Looks to be a known issue, see similar thread here:

    https://www-secure.symantec.com/connect/forums/sep-1214-blocks-incoming-email