Endpoint Protection

Agent for ca brightstore hungs up during backup on my file server due to av which is sep. Is this an existing issue on the sep?

thanks

what sep version do you have?

I found some issues with regrad to ca brighstore with sep client on the side. Autoprotect is scanning the process of Brightstor CA ARCserve. Also, Network Threat Protection is blocking Brightstor CA ARCserve communication.

Please see the link below for your reference.

http://service1.symantec.com/support/ent-security.nsf/854fa02b4f5013678825731a007d06af/df51f8a619e465148225756f0052e57b?OpenDocument

Please mark as solution if able to resolve your issue.

thanks

thanks sir, i think site you have given was able to resolve my issues with sep

 EVERY backup product I've ever worked with has their own guidelines as to what you should exclude from AV scanning.  The kind of traffic a backup app generates can be flagged as a DOS attack, or the agents on a host making system calls and registry changes could be mistaken as malicious behavior...  

Something to think about before calling out the AV vendor, when it really applies to the entire industry....