Endpoint Protection

 View Only
  • 1.  Alerts with no detail ?

    Posted Sep 01, 2009 02:27 PM
    I have a 'client security alert' notification set up to email me for Network Threat Protection alerts. This moring I started getting constant alerts but none of the reports had any detail in it. All the section headings were there, but nothing else. Total number of alerts was well over 300 within a few hours, but I can't take any action because there's no detail.  We're running MR4MP2 on all systems. What gives?
    -Scott


  • 2.  RE: Alerts with no detail ?

    Posted Sep 01, 2009 03:07 PM
    Hi,

           Please check the following link and see whether you are able to pull up any reports for NTP.

    http://service1.symantec.com/SUPPORT/ent-security.nsf/docid/2009081410460448

    http://service1.symantec.com/SUPPORT/ent-security.nsf/docid/2007120705350548


  • 3.  RE: Alerts with no detail ?

    Posted Sep 01, 2009 04:19 PM
    I had the exact same problem a week and a half ago.  In my case we received over 6,000 email alerts with blank reports in one hour!   I opened a ticket with tech support but we were not able to figure out the cause.
    I was initially troubleshooting replication problems between my primary and backup SEPM servers when the blank email alerts started.  Tried numerous things like stopping services, rebooting, deleting the event notification rule, and finally acknowledging all notifications.  Still not certain if any one of those things actually fixed the problem or if it just cleared up on its own.