Messaging Gateway

My aliases setting is
Aliases                                 Email addressa@company.com">
a@company.com             b@company.com,c@smartone-vodafone.blackberry.com
User report his blackberry sometime can’t receive email. But he finds the emails in his PC’s inbox…
When I check “Message audit logs”, I find the log for that user. It look like that the no aliases is performed in gateway….
In “Message audit logs”, when alias is performed, b@company.com is showed in “To” field.
But I find a@company.com in “To” field !!!!!!

my version is 9.0.1-10.

SBG should only be applying the alias for mail transitting it in the INBOUND direction.   
So if the e-mail originated from outside your network would be aliased.  But if the mail was sent by a user of your internal mail systems (e.g. exchange user  B@company.com to A@company.com,   SBG would never see the message since it stays within Exchange.  Is this the case?


From the help:

Alias translation only applies to inbound or internal messages processed by Symantec Brightmail Gateway. Once the gateway allows email to connect to the inbound scanner, it determines whether the address in the SMTP envelope To: field is an alias and translates it into any destination addresses during the connection session. Transformed addresses are written back to the SMTP envelope To: before the scanner filters the message. The contents of the message To: and Cc: headers are ignored and not changed.

After call symantec support, he said other users also has this problem with Brightmail version 9.0.1-10 .

I try to downgrade to version 8 now....