Client Management Suite

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  • 1.  Altiris 7.6.1655 Agent - Mac OSX

    Posted Sep 28, 2016 09:37 AM
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    We are installing the Altiris agent for 7.6 HF7 (7.6.1655) on Mac computers. There are several subagents that do not install with the current package that we have. The subagents that are not present are: Altiris Client Task Agent, Altiris Client Task Scheduling Agent, Altiris Base Task Handlers, Altiris Software Management Framework Agent.

    Even when we upgrade from 7.5, these same subagents are not upgraded properly. I have attached a screenshot of what the subagents look like when that is done. We do not have any of these issues with PCs but we are relatively new at provisioning Macs so any info would be helpful.

    Symantec posted a fix fo 7.6 HF7 issues but the link for the Mac agent does not work. https://support.symantec.com/en_US/article.INFO3459.html

    There was a post from another user with a similar issue but their solution did not work for us, we have verified that the subagents are present in the resources folder. (http://www.symantec.com/connect/forums/client-task-agent-mac-76-hf-7-missing)

    Thank you in advance



  • 2.  RE: Altiris 7.6.1655 Agent - Mac OSX
    Best Answer

    Posted Oct 04, 2016 10:30 AM

    Symantec resolved this issue for us. The ULM Pointfix files were placed back online and the pointfix agent installed flawlessly with all of its subagents.

    The ULM Pointfix can be accessed at https://support.symantec.com/en_US/article.INFO3459.html