Patch Management Group

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  • 1.  Altiris Agent - Services stopped on some servers why?

    Posted Jul 19, 2013 05:05 PM

    Altiris agent or Symantec Management agent are stopped in some servers, what causes that? I look in the services list and the Symantec Managmenet Agent is stopped.  Anyone know what could have caused this? or what is the best way to make sure that it doesn't happen.  Our servers  do have SEP but the service is already exceptioned, our administrators aren't disabling.  anyone know how to track it down via logs?



  • 2.  RE: Altiris Agent - Services stopped on some servers why?

    Posted Jul 20, 2013 12:56 AM

    Share the agent.log in zip



  • 3.  RE: Altiris Agent - Services stopped on some servers why?
    Best Answer

    Trusted Advisor
    Posted Jul 22, 2013 01:12 PM

    I recently went through this and found that I had a "Reset Task Server" task running at the same time we managed to schedule other tasks.  That task will cut the legs out of running tasks and apparently the agent didn't like that.

    Moving that "Reset Task Server" task to a different, completely unique time seems to have eliminated the problem for me.



  • 4.  RE: Altiris Agent - Services stopped on some servers why?

    Posted Jul 24, 2013 01:05 PM

    HighTower, that is exactly what i think happened. Thanks