Client Management Suite

 View Only
Expand all | Collapse all

Altiris and Windows 10

  • 1.  Altiris and Windows 10

    Posted Apr 27, 2015 03:14 AM

    Which release of Altiris (ITMS 7.*) would support Windows 10, and when BETA will be available for evaluation?



  • 2.  RE: Altiris and Windows 10

    Posted Apr 27, 2015 05:15 AM

    There is no Public announcement Yet.

    You can subscribe Product Alert.

    QuickStart Guide - How to subscribe to and manage SymWISE article and channel subscriptions

    https://support.symantec.com/en_US/article.HOWTO31128.html



  • 3.  RE: Altiris and Windows 10

    Posted Apr 27, 2015 06:15 AM
      |   view attached

    Hello Jan

    Windows 10 is not yet supported in any of the ITMS 7.* platform.

    New ITMS 7.6 is supported for Windows 8.1. For more operating system support matrix find attach document.

    Attachment(s)



  • 4.  RE: Altiris and Windows 10

    Posted Apr 27, 2015 01:18 PM

    In Symantec's defense, Windows 10 isnt even released yet. I'm sure theyre testing though



  • 5.  RE: Altiris and Windows 10

    Posted Apr 28, 2015 05:23 AM
    Because Microsoft can change features right up until release Symantec don't usually officially incorporate support for new OSs until after they are released. And usually that support is via a Service Pack or similar, which aren't usually released first in Beta form.


  • 6.  RE: Altiris and Windows 10

    Posted Jun 19, 2015 02:10 PM

    Ok, this isn't really answered clearly.  If you want to be alerted of when something is released by Symantec related to Windows 10, what can you do?

    I read through the link provided -

             You can subscribe Product Alert.

             QuickStart Guide - How to subscribe to and manage SymWISE article and channel subscriptions

    If an article has not been written yet, how do you subscribe to it for alerts etc. 

     

    I am sure there are many of us out here that want to know some timeline on the release of support for this new operating system.  To effectively continue to use a product such as Symantec Management Suite, one does need to know when support for something new will be added. 

    Plain and simple, HOW can we be alerted?



  • 7.  RE: Altiris and Windows 10

    Posted Jun 19, 2015 03:56 PM

    The future of Windows 10 is coming on July 29. That is in abouit a month.

    BETAS have been out for a while for evaluations.

    Did Symantec perform any testing so far, and if so, on which version - 7.5 or 7.6?

    Will DS 6.9 and/or GSS 3.0 support Windows 10 as well?

    We really need to know - Windows 10 will be out shortly, and we have no idea on how to get ready.



  • 8.  RE: Altiris and Windows 10

    Posted Jun 22, 2015 04:11 AM

    I think this is the article you should subscribe to. Symantec Management Platform and Altiris Solutions Support Matrix (HOWTO9965). This document is updated when a new version or SP or HF is released.

    When it comes to testing you might want to test yourself. Normally it works fine to install a new operating system and deploy agents to it. You might need to deploy the agents manually because filters do not pick up clients with new OS. But to run tests that is not that big deal. And then you probably want to run inventory deploy some packages to see if basic "functions" work or not. Patch management obviously is not working because of no support but as long as the OS is not released this is kind of obvious.

     



  • 9.  RE: Altiris and Windows 10

    Posted Jun 23, 2015 09:10 AM

    I became a bit curious myself about Windows 10 and downloaded and installed "Windows 10 Pro Insider Preview" Build 10130 in a virtual machine. I have then deployed Altiris Agent on it.

    win10_agent_versions.JPG

    This was not a problem and even the plug-ins were installed without issue. I am using 7.5 and I assume there is no difference if you use 7.6.

    win10_resource_manager.JPG

    As you can see that the client is sending both basic inventory... as well as HW and SW inventory seems to work just fine.

    win10_hw_sw_inv.JPG

    Software delivery works too:

    win10_software_delivery.JPG

    win10_sw_view.JPG

    So I would suggest to just start with some virtual machines and start testing the functions you require and you will soon find out if something does not work. Once you find something which doesn't you know what to look for once Win 10 is released and once Symantec releases its support information.



  • 10.  RE: Altiris and Windows 10

    Posted Jul 14, 2015 03:59 PM

    Stefan S is completely correct.  This does work on the Enterprise Verision of the Windows Insider Preview 10166 to be specific.  It is also capable of deploying the Office 2010 patches and things like Silverlight patches.

    We have several test machines that are connected and have all agents on them.  Patches have been deployed to them as describe above but there is no information on what will happen with OS patches going forward. 

    To me the only factors of interest at this point is what happens with the Windows Update for Business and the multiple streams being configured.  We very much like using Altiris to stage patches and we currently use a three level approach to this.  We deploy to IT - PM Stage 1, we deploy to a Limited Deployment Group - PM Stage 2, then across the entire network with PM Stage 3.  We have about a 1.5 week lag between the first and third.  Depending upon what is noticed in PM 1 and 2, we then have the option to halt, stop specific patches etc.  This has worked very well and we are running with over 2000 of the 2600 desktops at 100% patch compliance.

    We are looking to Symantec and Microsoft to provide some understanding of the roadmap of Windows Update servies as it pertains to Symantec Patch Management.  That is all.



  • 11.  RE: Altiris and Windows 10

    Posted Jul 29, 2015 12:11 PM

    It is now July 29th. Windows 10 is released and I'm still not finding any symantec article on Windows 10. Not even a "we are working on it" article.

    I have to assume that with the SMP 7.5 being supported until 2020 that they will provide details on Windows 10 "official" support.  I will begin my testing on August 3rd since the "official" Enterprise release is on August 1st.

     



  • 12.  RE: Altiris and Windows 10

    Posted Jul 29, 2015 05:36 PM

    Just installed Win10 Enterprise and hardware/software inv isnt coming in.  Has anyone else got this report?

     

    EDIT:  Needed to run command prompt as administrator, and the inventory agent popped up.



  • 13.  RE: Altiris and Windows 10

    Posted Jul 31, 2015 09:26 AM

    We have a single test machine running Windows 10 Pro and I can see the following plugins installed. Note the missing Inventory plugin.

    win10_installed_plugins.jpg

    I also see that the 'Options' section on the 'Delivery Options' tab is missing.

    win10_software_delivery_options_missing.jpg

    Attempting to run a delta software inventory leads to failure.

    win10_inventory_failed.jpg

    The computer is currently listed as 'Untracked', even after several manual Resource Membership Updates.

    win10_computer_untracked_1.jpg

    win10_computer_untracked_2.jpg

    win10_agent_details.jpg



  • 14.  RE: Altiris and Windows 10

    Posted Jul 31, 2015 10:49 AM

    Creating a clone of the 'Inventory Plug-in Install' policy and having the computer as the sole target, rather than the filter for any computers that do not have that plug-in, allowed it to install.

    The inventory is now running.

    This looks like an issue with the 'All Computers without Inventory Plug-in' filter, or rather the 'Windows Computers without Inventory Plug-in' that the former contains. The SQL code for this is:

    SELECT DISTINCT vc.[Guid] FROM vRM_Computer vc
    JOIN dbo.Inv_AeX_AC_Identification d
    	ON d._ResourceGuid = vc.Guid
    	AND (LOWER(d.[OS Name]) LIKE '%windows 2000%' 
    		OR LOWER(d.[OS Name]) LIKE '%windows xp%'
    		OR LOWER(d.[OS Name]) LIKE '%server 2003%'
    		OR LOWER(d.[OS Name]) LIKE '%2008%'
    		OR LOWER(d.[OS Name]) LIKE '%vista%'
    		OR d.[OS Name] LIKE '%7%'
        OR LOWER(d.[OS Name]) LIKE '%windows 8%'
        OR LOWER(d.[OS Name]) LIKE '%server 2012%'
        OR LOWER(d.[OS Name]) LIKE '%embedded%')
    	AND d.[System Type] IN ('Win32','Win64')
    	AND vc.Guid NOT IN (SELECT aca._ResourceGuid 
    		FROM Inv_AeX_AC_Client_Agent aca 
    		WHERE aca.[Agent Class Guid] = '11E36ED4-A571-4304-90AA-F0CD2366C335'
    		AND aca.[Product Version] LIKE '7.%')
    JOIN dbo.Inv_AeX_AC_Client_Agent t1
    	ON t1._ResourceGuid = vc.Guid
      AND t1.[Agent Class Guid] = '43043A36-0302-4375-8086-F7DD368DCADC'
      AND dbo.fnVersionCompare (t1.[Product Version], (select top 1 Version from dbo.SmpVersions where PluginGuid='43043A36-0302-4375-8086-F7DD368DCADC')) >= 0
      AND vc.[IsManaged] = 1

    I have already manually installed the 'Inventory Agent' but adding the following line to the code above should make it install correctly.

    OR d.[OS Name] LIKE '%10%'

    So it should read:

     
    SELECT DISTINCT vc.[Guid] FROM vRM_Computer vc
    JOIN dbo.Inv_AeX_AC_Identification d
    	ON d._ResourceGuid = vc.Guid
    	AND (LOWER(d.[OS Name]) LIKE '%windows 2000%' 
    		OR LOWER(d.[OS Name]) LIKE '%windows xp%'
    		OR LOWER(d.[OS Name]) LIKE '%server 2003%'
    		OR LOWER(d.[OS Name]) LIKE '%2008%'
    		OR LOWER(d.[OS Name]) LIKE '%vista%'
    		OR d.[OS Name] LIKE '%7%'
                    OR d.[OS Name] LIKE '%10%'
        OR LOWER(d.[OS Name]) LIKE '%windows 8%'
        OR LOWER(d.[OS Name]) LIKE '%server 2012%'
        OR LOWER(d.[OS Name]) LIKE '%embedded%')
    	AND d.[System Type] IN ('Win32','Win64')
    	AND vc.Guid NOT IN (SELECT aca._ResourceGuid 
    		FROM Inv_AeX_AC_Client_Agent aca 
    		WHERE aca.[Agent Class Guid] = '11E36ED4-A571-4304-90AA-F0CD2366C335'
    		AND aca.[Product Version] LIKE '7.%')
    JOIN dbo.Inv_AeX_AC_Client_Agent t1
    	ON t1._ResourceGuid = vc.Guid
      AND t1.[Agent Class Guid] = '43043A36-0302-4375-8086-F7DD368DCADC'
      AND dbo.fnVersionCompare (t1.[Product Version], (select top 1 Version from dbo.SmpVersions where PluginGuid='43043A36-0302-4375-8086-F7DD368DCADC')) >= 0
      AND vc.[IsManaged] = 1
    				 

    NOTE: Always remember to work on clones of your policies when testing, not the originals!!

    I've just found that the built-in filter 'Windows Workstations' under 'Filters/Computer Filters/Windows/Workstations' has the same issue. My Windows 10 machines does not show up as a Windows machine because of this.

    But at this point I am done with tinkering as I have no idea how many other places this would need to be added/changed.



  • 15.  RE: Altiris and Windows 10

    Broadcom Employee
    Posted Jul 31, 2015 02:14 PM

    Symantec has published our early support statement for Windows 10 and IT Management Suite 7.6.

    https://www-secure.symantec.com/connect/blogs/early-support-statement-windows-10-it-management-suite-customers

     



  • 16.  RE: Altiris and Windows 10

    Posted Aug 05, 2015 09:22 AM

    Hi there,

    we're having trouble to get software downloaded.

    The agents are looking find and inventory is send to the SMP server. But when trying to install software, the installation files are not downloaded.

    I see SMB errors in the log, but I can access the path and download the stuff manually. The statusDescr in the logfile of the software packages says "No connection to server"; but I'm pretty sure the server is available... ;) Our packages are located on a SMB share.

     

    Has anyone an idea what the root cause can be?

     

    Thanks!

    SMP_agent.PNGSMP_packagedownload.PNG



  • 17.  RE: Altiris and Windows 10

    Posted Aug 05, 2015 10:17 AM

    Okay, never mind.

    I got it ruled out. As mentioned in the earlier the default filters are not catching the Windows 10 computer and hence it doesn't receive the standard agent configuration. Once assigned the download has started working as expected.



  • 18.  RE: Altiris and Windows 10

    Posted Aug 25, 2015 11:25 AM

    techs are reporting that:

    If a machine has Altiris on it and they upgrade to Windows 10 it disables Altiris.

    Anyone experience something similar or have any insight? Thanks for your time.



  • 19.  RE: Altiris and Windows 10

    Posted Aug 27, 2015 10:40 AM

    Yes,  you need to uninstall altiris,  and re-install it.  You will also need to follow the instructions above to change your policies to find windows 10 PC's.



  • 20.  RE: Altiris and Windows 10

    Broadcom Employee
    Posted Sep 01, 2015 02:53 PM

    Here is a 7.6 HF4 release (release notes) about Windows 10 support



  • 21.  RE: Altiris and Windows 10

    Posted Nov 18, 2015 11:40 AM

    So with Windows 10 out, I have setup a 7.6 HF5 environment for testing. I have a Windows 10 Pro system all setup and seems to be running ok. I however am not seeing any patches available for the system.



  • 22.  RE: Altiris and Windows 10

    Posted Nov 19, 2015 07:39 AM
    Have you updated the [Home > Patch Management > Metadata Import task >] Vendors and Software list to include Windows 10? If I go to [Home > Patch Management >] "Bulletins and updates" and select Platform: Windows and Vendor: Microsoft I have the cumulative updates for Windows 10 listed as CSWU-nnn. These may include IE updates.


  • 23.  RE: Altiris and Windows 10

    Posted Nov 19, 2015 08:18 AM

    Thank you. i do see that we do have MSWU and some MS14- and MS15- patches my machine states it needs. 

     

    Are the MSWU and CSWU numbers symantec only?

    I need to figure out if that is the case as this will get interesting on our patching.

    We do not patch everything. I support laboratory computers and there are some things we do not patch as it can break vendor software so we do our best to patch what we can.

     

    My thing I am trying to figure out is that we patch IE. IE is in Win10 and the next IE patch I have to deploy is MS15-112. My machines are saying they dont need it but they have IE 11 on them.

    I just looked and Comulative update... yeah my MS15-112 is in there along with many other things we do not want to update!

    • 3105256 MS15-122: Security update for Kerberos to address security feature bypass: November 10, 2015
    • 3104521 MS15-119: Security update in TDX.sys to address elevation of privilege: November 10, 2015
    • 3104507 MS15-118: Security updates in the .NET Framework to address elevation of privilege: November 10, 2015
    • 3105864 MS15-115: Security update for Windows to address remote code execution: November 10, 2015
    • 3104519 MS15-113: Cumulative security update for Microsoft Edge: November 10, 2015
    • 3104517 MS15-112: Cumulative security update for Internet Explorer: November 10, 2015
    • 3108638 Microsoft security advisory: Update to Hyper-V to address CPU weakness: November 10, 2015
    • 3108604 Microsoft security advisory: Description of the security update for Windows Hyper-V: November 10, 2015

     



  • 24.  RE: Altiris and Windows 10

    Posted Nov 19, 2015 09:10 AM

    MSWU and CSWU numbers are Symantec only.

    AFAIK Microsoft don't publish a separate MS15-112 update for IE11. If you look at MS15-112 and follow the download link you end up back at the cumulative update:

    https://support.microsoft.com/en-us/kb/3105211



  • 25.  RE: Altiris and Windows 10

    Posted Nov 19, 2015 09:51 AM

    Thank you.. that is what I needed to know!

     

    well im going to have to do a meeting and discuss this with my team now... sheeze...

     



  • 26.  RE: Altiris and Windows 10

    Posted Feb 25, 2016 04:20 PM

    Has anyone captured image successfully on ITMS 7.5 and Windows 10 enterprise or will I need to upgrade?

     

    So far i have had to failed image captures

    I installed silver light

    i have the inbound outbound firewall rules setup

    i have admin right local and agent installed but it was missing plugins when i installed agen on Win10x64Enterpris as opposed to Win7x64Enteprise OS

     

    I have 12 agents setup when pulled agent on Win 10 i was missing 3 agents

    Altiris Application Metering Agent

    Deployment Solution Plugin

    Altiris Inventory Agent

     

    any help?

     

    I have had them registered 3 days now no changes.

     

     



  • 27.  RE: Altiris and Windows 10

    Posted Feb 25, 2016 06:56 PM
    For 7.5 and Windows 10. You will need to create a new filter which specifically finds windows 10 PC's because by default windows 10 PC's don't show up in some filters. then you can apply that filter to those 3 agent jobs that won't install or create new agent jobs specifically for Windows 10 PC's using that filter you created. I do imaging a bit differently and use rdeploy manually to image Pc's. I don't do any of it through the altiris console since I don't want my images stored on my altiris servers for storage space reasons. I also only image about 50 to 60 PC's a year so no need for a complicated and complex imaging solution. To be honest there is no reason not to upgrade to 7.6 since PCAnywhere is still available and so is rdeploy (even though the Symantec reps told us it was gone, it still gets installed and I can continue imaging using rdeploy so I didn't have to migrate or re-do any of my images). The upgrade process was pretty easy, but it took some time since you can't go directly from 7.5 to 7.6 HF7. You have to go from 7.5 to 7.5 HF7. Then from 7.5 HF7 to 7.6. Then from 7.6 to 7.6 HF7. I find 7.6 HF7 to be very stable and by doing an in place upgrade everything carried over and I didn't have to do much configuration. All my jobs and software stayed in place and worked just fine. Hope this helps.


  • 28.  RE: Altiris and Windows 10

    Posted Mar 16, 2016 01:22 PM

    I just went 7.6 hf7 and my upgrade went different.

     

    I took 7.5 SP1 HF5 straight to 7.6

    then 7.6 to 7.6hf7

     

    I agree - very stable so far and still having legacy mode means we will keep our XP SP1/2 machines in the console a bit longer while we work on getting them replaced.

    Now that 8 is out and I have that in a Dev/Dev environment, I see it basically looks the same and not sure we will upgrade anytime soon as it takes us forever to get upgrades going. All the corporate meetings/documents/QA justifications, etc... 

     



  • 29.  RE: Altiris and Windows 10

    Posted Apr 12, 2016 12:59 PM

    We are still on 7.5 and I have modified the filters and we have all agents installed that we now use but...

    We no longer have support on the product because the company thinks SCCM is a better solution and has been trying for years to get it to work.  Altiris is the only management product in the company that really works but upgrading is not an option today.

    We have two issues.

    1. In IE11 we are not getting the console to open

    2. Detection rules do not appear to be running just keep saying in progress and then end with error code 2

     



  • 30.  RE: Altiris and Windows 10

    Posted Apr 12, 2016 02:46 PM

    you say in IE11 console wont open. Are you getting the page at all? I do know I had to have the guys enable an option in internet options

    Advanced tab - scroll all the way down...

     

    Enable native XMLHTTP support must be checked off...

     

    hope that helps.

     

    Can I see a sample of the detection rule your using? I have detection rules in 7.5 SP1 that worked.



  • 31.  RE: Altiris and Windows 10

    Posted Apr 12, 2016 03:46 PM

    TeleFragger thanks for the reply actually we need to do a lot more testing because the first box we upgraded was giving us the above issues but then we upgraded another box and it appears to be working.  So not sure what is wrong with the first box but we are going to need to test a few more boxes before I can provide more details.



  • 32.  RE: Altiris and Windows 10

    Posted Apr 14, 2016 07:38 AM

    well let us know. Im all ears and curious now... hah... 



  • 33.  RE: Altiris and Windows 10

    Posted Apr 22, 2016 03:54 PM

    Patrick,

     

    I took your advice and did the HF and upgrade.  It went well i had to turn on legacy mode and run some filters to update all the clients that were not ready for the upgrade to 7.6 but i got about 500 machines back up now on 7.6 agent and can image windows 10 and push to mac OS.

     

    My only problem now is i can't remote push agent to a client now.  I have to manually install agent and i have had no luck figuring out what happened.

     

    failed to push symantec management agent error 1722

     

    Any advice appreciated.



  • 34.  RE: Altiris and Windows 10

    Posted Apr 28, 2016 05:49 PM

    Thank you i did the upgrade and so far everything with imaging is working okay with Windows 10

     

    I appreciate the help and suggestions.



  • 35.  RE: Altiris and Windows 10

    Posted Apr 28, 2016 05:51 PM

    IE 11 works most stable out of the 3 big browsers

     

    I think you may need to install silverlight



  • 36.  RE: Altiris and Windows 10

    Posted May 05, 2016 05:31 PM

    I am still having issues pushing the 7.6 symantec agent out to clients remotely after the upgrade to CMS 7.6 can anyone help or do i need to create new forum for disscussion.

     

    Please advise need help.

     

    Install failed error message: Failed to run action: CopyAgentFiles Tree

    The Product is CMS 7.6.  Everything worked okay until i did the upgrade from 7.5 to 7.6 and ran all the HF.

    The error will pop up when you try to install 7.6 exe on any client.

    Steps taking

    Run with UAC turned off

    Ran with Admin rights

    Run with Admin rights via CMD line 

    same error.

    2016-03-22 12:50:38 P:6932   T:7092    INFO InstallPrecheck: ==========================
    2016-03-22 12:50:38 P:6932   T:7092    INFO InstallPrecheck: AeXInstallPreCheck started
    2016-03-22 12:50:38 P:6932   T:7092    INFO InstallPrecheck: Symbolic link between 64 and 32 bit registry views either created or not required.
    2016-03-22 12:50:38 P:6932   T:7092    INFO InstallPrecheck: Current dir: C:\Users\jrasche\AppData\Local\Temp\AeX_{75625121-8E9B-4B7D-B12D-E24A8FC4D0A2}_5544.tmp
    2016-03-22 12:50:38 P:6932   T:7092    INFO InstallPrecheck: Required: Windows XP SP3 (x86), Windows XP SP2 (x64), Windows Server 2003 SP2 or above.
    Detected: Windows 8.1 Enterprise x64  (Version 6.3.9600)

    2016-03-22 12:50:38 P:6932   T:7092    INFO InstallPrecheck: AeXInstallPreCheck Finished
    2016-03-22 12:50:38 P:6932   T:7092    INFO InstallPrecheck: ===========================
    2016-03-22 12:50:38 P:6932   T:7092    INFO InstallPrecheck: Passing control to AeXNSAgent
    2016-03-22 12:50:38 P:6932   T:7092    INFO InstallPrecheck: Command line: AeXNSAgentInst.exe  /install /installxml="C:\Users\jrasche\AppData\Local\Temp\AeX_{75625121-8E9B-4B7D-B12D-E24A8FC4D0A2}_5544.tmp\aexnsc.xml"
    2016-03-22 12:50:38 P:7868   T:7584    INFO Installer: =========================================
    2016-03-22 12:50:38 P:7868   T:7584    INFO Installer: Core Agent Installation started (PID: 1EBC)
    2016-03-22 12:50:38 P:7868   T:7584    INFO CoreUtil: Symbolic link between 64 and 32 bit registry views either created or not required.
    2016-03-22 12:50:38 P:7868   T:7584   *ERRR CoreUtil: GetInstallPath could not get the install path from InstallDir - error: 0x2
    2016-03-22 12:50:38 P:7868   T:7584    INFO CoreUtil: Checking minimum requirements
    2016-03-22 12:50:38 P:7868   T:7584    INFO CoreUtil: Required: Windows XP SP3 (x86), Windows XP SP2 (x64), Windows Server 2003 SP2 or above.
    Detected: Windows 8.1 Enterprise x64  (Version 6.3.9600)

    2016-03-22 12:50:38 P:7868   T:7584    INFO Installer: + Running action: StopLegacyProcesses
    2016-03-22 12:50:38 P:7868   T:7584    INFO Installer: StopProcess action started for process: aexagentuihost.exe
    2016-03-22 12:50:38 P:7868   T:7584    INFO AeXUtility: StopProcess('aexagentuihost.exe'): Process is not running
    2016-03-22 12:50:38 P:7868   T:7584    INFO Installer: StopProcess action succeeded
    2016-03-22 12:50:38 P:7868   T:7584    INFO Installer: StopProcess action started for process: aexswdusruiwin.exe
    2016-03-22 12:50:38 P:7868   T:7584    INFO AeXUtility: StopProcess('aexswdusruiwin.exe'): Process is not running
    2016-03-22 12:50:38 P:7868   T:7584    INFO Installer: StopProcess action succeeded
    2016-03-22 12:50:38 P:7868   T:7584    INFO Installer: StopProcess action started for process: aexagentlogon.exe
    2016-03-22 12:50:38 P:7868   T:7584    INFO AeXUtility: StopProcess('aexagentlogon.exe'): Process is not running
    2016-03-22 12:50:38 P:7868   T:7584    INFO Installer: StopProcess action succeeded
    2016-03-22 12:50:38 P:7868   T:7584    INFO Installer: StopProcess action started for process: aexagentdesktop.exe
    2016-03-22 12:50:38 P:7868   T:7584    INFO AeXUtility: StopProcess('aexagentdesktop.exe'): Process is not running
    2016-03-22 12:50:38 P:7868   T:7584    INFO Installer: StopProcess action succeeded
    2016-03-22 12:50:38 P:7868   T:7584    INFO Installer: StopProcess action started for process: aexagentactivate.exe
    2016-03-22 12:50:38 P:7868   T:7584    INFO AeXUtility: StopProcess('aexagentactivate.exe'): Process is not running
    2016-03-22 12:50:38 P:7868   T:7584    INFO Installer: StopProcess action succeeded
    2016-03-22 12:50:38 P:7868   T:7584    INFO AeXUtility: StopService('aexnsclient'): Service is not installed
    2016-03-22 12:50:38 P:7868   T:7584    INFO Installer: StopService action succeeded
    2016-03-22 12:50:38 P:7868   T:7584    INFO AeXUtility: StopService('aexgaugesubsystem'): Service is not installed
    2016-03-22 12:50:38 P:7868   T:7584    INFO Installer: StopService action succeeded
    2016-03-22 12:50:38 P:7868   T:7584    INFO AeXUtility: StopService('aexnsclienttransport'): Service is not installed
    2016-03-22 12:50:38 P:7868   T:7584    INFO Installer: StopService action succeeded
    2016-03-22 12:50:38 P:7868   T:7584    INFO AeXUtility: StopService('aexnsclient'): Service is not installed
    2016-03-22 12:50:38 P:7868   T:7584    INFO Installer: StopService action succeeded
    2016-03-22 12:50:38 P:7868   T:7584    INFO Installer: + Running action: StopAClient
    2016-03-22 12:50:38 P:7868   T:7584    INFO Installer: StopProcess action started for process: aclntusr.exe
    2016-03-22 12:50:38 P:7868   T:7584    INFO AeXUtility: StopProcess('aclntusr.exe'): Process is not running
    2016-03-22 12:50:38 P:7868   T:7584    INFO Installer: StopProcess action succeeded
    2016-03-22 12:50:38 P:7868   T:7584    INFO AeXUtility: StopService('aclient'): Service is not installed
    2016-03-22 12:50:38 P:7868   T:7584    INFO Installer: StopService action succeeded
    2016-03-22 12:50:38 P:7868   T:7584    INFO Installer: + Running action: StopCoreAgent
    2016-03-22 12:50:38 P:7868   T:7584    INFO AeXUtility: StopService('AeXNSClientLauncher'): Service is not installed
    2016-03-22 12:50:38 P:7868   T:7584    INFO Installer: StopService action succeeded
    2016-03-22 12:50:38 P:7868   T:7584    INFO AeXUtility: StopService('AeXNSClient'): Service is not installed
    2016-03-22 12:50:38 P:7868   T:7584    INFO Installer: StopService action succeeded
    2016-03-22 12:50:38 P:7868   T:7584    INFO Installer: StopProcess action started for process: AeXAgentUIHost.exe
    2016-03-22 12:50:38 P:7868   T:7584    INFO AeXUtility: StopProcess('AeXAgentUIHost.exe'): Process is not running
    2016-03-22 12:50:38 P:7868   T:7584    INFO Installer: StopProcess action succeeded
    2016-03-22 12:50:38 P:7868   T:7584    INFO Installer: StopProcess action started for process: AeXAgentActivate.exe
    2016-03-22 12:50:38 P:7868   T:7584    INFO AeXUtility: StopProcess('AeXAgentActivate.exe'): Process is not running
    2016-03-22 12:50:38 P:7868   T:7584    INFO Installer: StopProcess action succeeded
    2016-03-22 12:50:38 P:7868   T:7584    INFO Installer: StopProcess action started for process: AeXAgentUtil.exe
    2016-03-22 12:50:38 P:7868   T:7584    INFO AeXUtility: StopProcess('AeXAgentUtil.exe'): Process is not running
    2016-03-22 12:50:38 P:7868   T:7584    INFO Installer: StopProcess action succeeded
    2016-03-22 12:50:38 P:7868   T:7584    INFO Installer: StopProcess action started for process: SMATool.exe
    2016-03-22 12:50:38 P:7868   T:7584    INFO AeXUtility: StopProcess('SMATool.exe'): Process is not running
    2016-03-22 12:50:38 P:7868   T:7584    INFO Installer: StopProcess action succeeded
    2016-03-22 12:50:38 P:7868   T:7584    INFO Installer: StopProcess action started for process: AeXAgentUIHostSurrogate32.exe
    2016-03-22 12:50:38 P:7868   T:7584    INFO AeXUtility: StopProcess('AeXAgentUIHostSurrogate32.exe'): Process is not running
    2016-03-22 12:50:38 P:7868   T:7584    INFO Installer: StopProcess action succeeded
    2016-03-22 12:50:38 P:7868   T:7584    INFO AeXUtility: StopService('AeXAgentSrvHost'): Service is not installed
    2016-03-22 12:50:38 P:7868   T:7584    INFO Installer: StopService action succeeded
    2016-03-22 12:50:38 P:7868   T:7584    INFO Installer: + Running action: CheckPackageIntegrity
    2016-03-22 12:50:38 P:7868   T:7584    INFO Installer: + Running action: DumpInstallationEnvironment
    2016-03-22 12:50:38 P:7868   T:7584    INFO Installer: Installation environment:
    2016-03-22 12:50:38 P:7868   T:7584    INFO Installer: %AGENT_INSTALLATION_FOLDER% => D:\Altiris\Altiris Agent
    2016-03-22 12:50:38 P:7868   T:7584    INFO Installer: %INSTALL_SOURCE_FOLDER% => C:\Users\jrasche\AppData\Local\Temp\AeX_{75625121-8E9B-4B7D-B12D-E24A8FC4D0A2}_5544.tmp
    2016-03-22 12:50:38 P:7868   T:7584    INFO Installer: %PLUGINS_INSTALLATION_FOLDER% => D:\Altiris\Altiris Agent\Agents
    2016-03-22 12:50:38 P:7868   T:7584    INFO Installer: %PROGRAM_FILES_COMMON% => C:\Program Files (x86)\Common Files\Altiris
    2016-03-22 12:50:38 P:7868   T:7584    INFO Installer: %PROGRAM_FILES_COMMON_X64% => C:\Program Files\Common Files\Altiris
    2016-03-22 12:50:38 P:7868   T:7584    INFO Installer: %PROGRAM_FILES_COMMON_X86% => C:\Program Files (x86)\Common Files\Altiris
    2016-03-22 12:50:38 P:7868   T:7584    INFO Installer: %TARGET_PLATFORM% => x64
    2016-03-22 12:50:38 P:7868   T:7584    INFO Installer: + Running action: RemoveOldAutoRunAgentRegEntry
    2016-03-22 12:50:38 P:7868   T:7584    INFO Installer: + Running action: CopyAgentFilesTree
    2016-03-22 12:50:49 P:7868   T:7584   *ERRR CoreUtil: Install failed. Error message: Failed to run action: CopyAgentFilesTree
    2016-03-22 12:50:49 P:7868   T:7584    INFO Installer: Core Agent Installation Ended (PID: 1EBC)
    2016-03-22 12:50:49 P:7868   T:7584    INFO Installer: =======================================
    2016-03-22 12:50:49 P:5544   T:7436    INFO Installer: Setup application '"C:\Users\jrasche\AppData\Local\Temp\AeX_{75625121-8E9B-4B7D-B12D-E24A8FC4D0A2}_5544.tmp\AeXInstallPrecheck.exe" ' finished, exit code: The operation completed successfully (0x00000000)

     



  • 37.  RE: Altiris and Windows 10

    Posted May 05, 2016 06:27 PM
    Check and see if you have the application experience service started on the machines you are trying to push the agent to. Also make sure you set the correct username and password. And select the correct http or https version of the client. If you navigate to the webpage for the agent installer from a PC dies it work fine?


  • 38.  RE: Altiris and Windows 10

    Posted May 05, 2016 06:37 PM
    Best create a new thread. But you can't push a 7.6 agent over a 7.5 one. You should use the Agent upgrade policy.


  • 39.  RE: Altiris and Windows 10

    Posted May 05, 2016 06:39 PM
    I disagree and know for a fact that you can as I have done it on multiple PC's....


  • 40.  RE: Altiris and Windows 10

    Posted Jun 20, 2016 04:22 PM

    TeleFragger you didn't see any improvements with 8.0.

     

    I am wondering about imaging is it true we can go up to Win PE 10.0 under preboot configs with 8.0.

     

    what is the Dev Dev environment are you running it in VmWare?

     

    any help would be appreciated we lost our imaging specialist and system analyst I am the lead tech who is basically running the console for now.



  • 41.  RE: Altiris and Windows 10

    Posted Jun 20, 2016 04:23 PM

    This did help thank you and i am happy with the 7.6 upgrade looking to move onto 8.0 soon.



  • 42.  RE: Altiris and Windows 10

    Posted Jun 20, 2016 04:28 PM

    It was the network admin who changed policies to Kaspersky and did not create filter for my agent to push remotely.

     

    I also had issues with admin credentials and lastly it will not work if i push 7.6 without 7.5 being installed previous to push.  It works much better if i push 7.5 and have the upgrade policy turned on and legacy mode in a few minutes 7.5 connects to cosole and updates itself and all is well.

     

    I am sure many ways to do this but this is what is working for me right now 500 agents upgraded and registered as 7.6 after a few days.

     

    I will have to do the same when i move up to 8.0 i guess we will see.

     

    Thanks for the responses appreciate it.



  • 43.  RE: Altiris and Windows 10

    Posted Jun 21, 2016 03:07 PM
    When you upgrade to 8.0 make sure you check the plug-in upgrade targets. The 8.0 RTM/GA non hotfix version would try and upgrade plugins where the base agent hadn't yet upgraded causing problems. This may have been fixed but it's wise to check first. The plug-in upgrade Targets should have an "Exclude Computers Not In" > Filter > "Computers with latest Symantec Management Agent" line.