Control Compliance Suite

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  • 1.  app server service is not running

    Posted May 16, 2016 04:55 AM

    Hi All,

     

    may i ask you all what reasons might be caused for the following logs?

     

    Server.Start: AppServer service startup/initialization failed : System.ApplicationException: Server failed to use certificate, terminating!

       at Symantec.Appserver.Server.Server.ValidateCertificate(X509Certificate2 serverCert, String strServerIndentity)

       at Symantec.Appserver.Server.Server.start(Boolean clientSideManifest, String share)

     

    i could not start app server service..

     

    Thanks



  • 2.  RE: app server service is not running
    Best Answer

    Posted May 17, 2016 10:04 AM

    Hi Lee,

    I haven't see this message before but it suggests there are some issues with certificates. I would open the Certificate Management console (C\Program Files (x86)\Symantec\CCS\Reporting and Analytics\Certificate Management Console\CertificateMgrConsole.exe) and verify all my certificates are valid. Then I would try resetting the passwords/pass phrases for the CCS services via C:\Program Files (x86)\Symantec\CCS\Reporting and Analytics\Application Server\Symantec.CSM.ConfigureServiceAccount.exe

    Also ensure you review logs from other services too (C:\ProgramData\Symantec.CSM\Logs)

    Hope this helps.