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  • 1.  Application Error when Editing Incident to add Department

    Posted Jan 09, 2017 10:53 AM

    When I use Work Incident I can specify a department (KTS Group).  When I use the Edit Incident to add the same department I get an application error.  Any ideas how to fix this? My technicians use the Edit Incident a lot. I use this to report out monthly on how many tickets are created monthly for each department.



  • 2.  RE: Application Error when Editing Incident to add Department

    Posted Jan 09, 2017 11:34 AM

    This is what I've found in the logs:
    6480:0464 2017-01-09 11:31:44.626 Error System.Web.HttpUnhandledException (0x80004005): Exception of type 'System.Web.HttpUnhandledException' was thrown. ---> System.Exception: Execution Engine Exception  ---> System.Exception: Execution Exception ---> System.Exception: exception component created:  ---> LogicBase.Framework.BusinessRuleException: The critical error failed execution on component Validate and Collect IDs for Owner, Department and Location : Execution Engine Exception  :    at LogicBase.Core.ExecutionEngine.AbstractExecutionEngine.RunEngine(List`1 executionQueue)
     at LogicBase.Core.ExecutionEngine.AbstractExecutionEngine.ExecuteComponent(IData data, IOrchestrationComponent component)
     at LogicBase.Core.Models.EmbeddedDecisionModel.EmbeddedDecisionModelExecutionEngine.Run(IData data)
     at LogicBase.Components.Default.Process.MultiPathEmbeddedModelComponent.Run(IData data)
     at LogicBase.Core.ExecutionEngine.MultiPathProcessComponentExecutionDelegate.Execute(IData data, IOrchestrationComponent comp, String& outputPath, IExecutionEngine engine, TLExecutionContext context)
     at LogicBase.Core.ExecutionEngine.AbstractExecutionEngine.RunComponent(TLExecutionContext context, IData data, IOrchestrationComponent comp)
     --- End of inner exception stack trace ---
     at LogicBase.Core.ExecutionEngine.ExceptionComponentDelegate.Execute(IData data, IOrchestrationComponent comp, String& outputPath, IExecutionEngine engine, TLExecutionContext context)
     --- End of inner exception stack trace ---
     at LogicBase.Core.ExecutionEngine.AbstractExecutionEngine.RunEngine(List`1 executionQueue)
     --- End of inner exception stack trace ---
     at LogicBase.Core.ExecutionEngine.AbstractExecutionEngine.RunEngine(List`1 executionQueue)
     at LogicBase.Core.ExecutionEngine.AbstractExecutionEngine.ExecuteComponent(IData data, IOrchestrationComponent component)
     at LogicBase.Core.Models.Dialog.ASPXDialogExecutionDelegate.HandleOutcome(AbstractDialogExecutionEngine engine, ComposerForm page, String path)
     at LogicBase.Core.Models.Dialog.ComposerForm.OnLoadComplete(EventArgs e)
     at System.Web.UI.Page.ProcessRequestMain(Boolean includeStagesBeforeAsyncPoint, Boolean includeStagesAfterAsyncPoint)
     at System.Web.UI.Page.HandleError(Exception e)
     at System.Web.UI.Page.ProcessRequestMain(Boolean includeStagesBeforeAsyncPoint, Boolean includeStagesAfterAsyncPoint)
     at System.Web.UI.Page.ProcessRequest(Boolean includeStagesBeforeAsyncPoint, Boolean includeStagesAfterAsyncPoint)
     at System.Web.UI.Page.ProcessRequest()
     at System.Web.UI.Page.ProcessRequest(HttpContext context)
     at System.Web.HttpApplication.CallHandlerExecutionStep.System.Web.HttpApplication.IExecutionStep.Execute()
     at System.Web.HttpApplication.ExecuteStep(IExecutionStep step, Boolean& completedSynchronously)
     



  • 3.  RE: Application Error when Editing Incident to add Department

    Posted Jan 09, 2017 12:30 PM

    Which version of SD are you using?

     

    Have you made any changes to

    • SD.IncidentManagementSimple.Classification

    There is a model called "Validate and Collect IDs for Owner, Department and Location" which is the issue from your log.

     

    Is your link to Altiris / SMP working ok? If you go to the Credentials Manager on the WF Server is it connecting ok?

    How are departments, locations, equipment and services populated in a ServiceDesk advanced ticket?



  • 4.  RE: Application Error when Editing Incident to add Department

    Posted Jan 09, 2017 01:33 PM

    no changes to SD.IncidentManagementSimple.Classification.  I'm checking the Creds Mgr now.