Endpoint Protection

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  • 1.  Application Issue (MS Office)

    Posted May 05, 2015 03:06 AM

    Hi, 

    We did an upgrade for our Symantec Endpoint 12.1 (RU5) and when I deployed it on my computer I noticed that every time I'm working on Excel or Word it takes time to respond or my cursor will show processing. Even in Outlook I noticed this after I upgraded my Symantec Client Protection.

    And after my deployment to clients, I received a lot of complaints from them with the same issue. It takes time to open the documents, respond to apply any actions to excel or Outlook, and sometimes will show (not responding) but after few seconds will be okay.

    Is there any configuration on SEPM that I can disable? It seems that every actions on the computer there's running on the background.

    Thanks in advance!

    -Mark  



  • 2.  RE: Application Issue (MS Office)

    Posted May 05, 2015 03:24 AM

    What sep feature you have install ?

    I suggest you can raised support ticket.



  • 3.  RE: Application Issue (MS Office)

    Posted May 05, 2015 03:42 AM

    Hi James007,

    Thanks for your reply. I've raised a support ticket already. 



  • 4.  RE: Application Issue (MS Office)

    Posted May 05, 2015 08:41 AM

    What components are in use for SEP? What process is taking up CPU/memory?



  • 5.  RE: Application Issue (MS Office)

    Broadcom Employee
    Posted May 14, 2015 07:01 AM

    It seems duplicate thread (https://www-secure.symantec.com/connect/forums/ms-office-issue-sep-121#comment-11107551) however,

    Under Virus & Spyware policy --> Auto Protect --> Scan Details --> Advanced Scanning & Monitoring --> Uncheck scan when file is accessed or Modified, select scan when a file is modified.

    Screenshot is attached to the reference.

    Scan1_0.jpg