Symantec Management Platform (Notification Server)

Hello All,

   I am running into an issue with the Application Metering Policy emails that are sent out. The emails are sent out whenever a user tries to run a blacklisted application we have created a AMP for, and it works correctly. The strange thing is, some of the emails that get sent do not include a Username as deemed by the email portion of the AMP. Below you will see the email template that has the correct {User} variable set. I added on the {File Path} variable to see what file is actually trying to be run when the AMP blocks and sends out the email. I have also checked the file properties for the exe being flagged and none of the file properties on the incorrect exe's match the file properties of the blacklisted exe, like version or file name. You will also see a correct email as well as an incorrect email with no user name below. Any help would be greatful!

TIA, Larry

================= Email Template =================

{User} is trying to run an outdated version of (SOFTWARE TITLE GOES HERE). Please contact them and see if they need the application installed on their machine. If they do please install an up to date version on their machine. Please push out the latest (SOFTWARE TITLE GOES HERE) job to their machine.

================= Correct Email Sent Out =================

PHindes is trying to run an outdated version of Adobe Acrobat Reader. Please contact them and see if they need the application installed on their machine. If they do please install an up to date version on their machine. Please push out the latest Adobe Acrobat Reader job to their machine. ** Information for Larry: File Path: C:\Program Files\Adobe\Reader 9.0\Reader\AcroRd32.exe **

================= Incorrect Email Sent Out =================

 is trying to run an outdated version of Adobe Acrobat Reader. Please contact them and see if they need the application installed on their machine. If they do please install an up to date version on their machine. Please push out the latest Adobe Acrobat Reader job to their machine. ** Information for Larry: File Path: C:\Program Files\Symantec\pcAnywhere\pcaEvents.exe **

 is trying to run an outdated version of Adobe Acrobat Reader. Please contact them and see if they need the application installed on their machine. If they do please install an up to date version on their machine. Please push out the latest Adobe Acrobat Reader job to their machine. ** Information for Larry: File Path: C:\WINDOWS\System32\alg.exe **

which perhaps you could do some comparison is that the notification with the incorrect data is based on null values, so Altiris is either inserting blanks or wrong information.