Control Compliance Suite

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  • 1.  asset cannot be contacted

    Posted Sep 17, 2018 02:45 PM

    Hello,

    I was trying to generate a report for a windows server 2012R2 and I have seen the following error and the report generated was blank.

     

    Message: The assets can not be contacted. Verify that the asset is functional and connected to the Network. Error: The network path was not found.

     

    Can somebody help please.

     

    -Thanks



  • 2.  RE: asset cannot be contacted

    Posted Sep 19, 2018 08:38 AM

    Hi Ksam,

    you're issue could be simple as CCS Manager unable to resolve target asset or more complex network and/or firewall related issues or improper configuration of asets in CCS.

    Check this KB article to start with: https://support.symantec.com/en_US/article.TECH227214.html

    Also good is to check official documentation on how to properly set-up collection-evaluation-reporting (CER) jobs: https://support.symantec.com/en_US/article.DOC10559.html