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ATP connection status on SEP client 'Not connected' Server name/ port number blank

  • 1.  ATP connection status on SEP client 'Not connected' Server name/ port number blank

    Posted Dec 19, 2018 05:33 AM
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    Hi,

    I am testing Symantec Advanced Threat Protection. The SEPM has been added on ATP. I do see event whenever an incident happens. How would I know if ATP is getting information of all clients? Am I suppose to see information of all clients on ATP or only virus detection?

    I have modified External communications> Private Cloud and enable private servers to manage my data. From then the ATP Connection Status is appearing on individual clients; problem I am having is that Satus is Not connected and there is no information about Attemted servers. What can I do?

    Thanks!!



  • 2.  RE: ATP connection status on SEP client 'Not connected' Server name/ port number blank

    Posted Jan 17, 2019 05:26 AM

    We had the same issue. In our case it was solved by changing the proxy configuration (within External Communication Settings) to the default value (proxy server specified by client browser).