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  • 1.  Attachments in Date Order Service Desk 7.1

    Posted Dec 16, 2011 09:54 AM

    Does anyone know how to set the attachments to display in date order rather than alphabetical order in an incident?



  • 2.  RE: Attachments in Date Order Service Desk 7.1

    Posted Dec 16, 2011 11:38 AM

    The attachments are stored as lists of FileDataTypes in the feeder. There's nothing date-related to key off of in FileDataType (just file name, file type, file size and contents), so you can't do a Simple Collection Sort to sort by date.

    I think you're stuck with sorting by name. You could rename the attachments with the YYYYMMDD format in front, and then it would sort from earliest to latest.