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Attempting SMTP connection to [cluster9a.us.messagelabs.com : 25]... The connection timed out.

  • 1.  Attempting SMTP connection to [cluster9a.us.messagelabs.com : 25]... The connection timed out.

    Posted Jul 25, 2016 10:22 AM

    hello. 

    2 week ago our mail server was bruteforced and server IP got in the blacklist at bl.spamcop.net.

    Trouble fixed now, IP delisted from BL.

    Here http://ipremoval.sms.symantec.com/lookup/ and here

    http://www.senderbase.org/lookup/ we have Email Reputation: Neutral.

    But all of "cluster*.*.messagelabs.com" are ignoring our server IP.

    Mon 2016-07-25 00:40:01: MX-record resolution of [lenovo.com] in progress (DNS Server: 127.0.0.1)... 
    Mon 2016-07-25 00:40:01: * P=010 S=001 D=lenovo.com TTL=(4) MX=[cluster9.us.messagelabs.com] 
    Mon 2016-07-25 00:40:01: * P=020 S=000 D=lenovo.com TTL=(4) MX=[cluster9a.us.messagelabs.com] 
    Mon 2016-07-25 00:40:01: Attempting MX: P=010 S=001 D=lenovo.com TTL=(4) MX=[cluster9.us.messagelabs.com] 
    Mon 2016-07-25 00:40:01: Attempting SMTP connection to [cluster9.us.messagelabs.com : 25] 
    Mon 2016-07-25 00:40:01: A-record resolution of [cluster9.us.messagelabs.com] in progress (DNS Server: 127.0.0.1)... 
    Mon 2016-07-25 00:40:01: D=cluster9.us.messagelabs.com TTL=(6) A=[216.82.249.35] 
    Mon 2016-07-25 00:40:01: Attempting SMTP connection to [216.82.249.35 : 25] 
    Mon 2016-07-25 00:40:01: Waiting for connection... 
    Mon 2016-07-25 00:40:22: Winsock Error 10060 The connection timed out. 

    Our IP is 62.152.69.157. Can you check it, plz.

    Thank you.



  • 2.  RE: Attempting SMTP connection to [cluster9a.us.messagelabs.com : 25]... The connection timed out.
    Best Answer

    Posted Aug 03, 2016 09:34 AM

    Hi j.spier,

     

    The IP was reviewed and you should no longer have issues connecting to our infrastructure.

     

    Regards,
        
    Ben Beaulieu
    Sr Technical Support Engineer