Endpoint Protection Small Business Edition

Hi,

I have the "Attention" notification on all my hosted servers SEP Agent.  There's also that "[ FIX ]" link above the "Update Definitions" link, however, clicking it does nothing but make it go "grey" so I can't click it again.

I've rebooted, no change.  I've uninstalled the SEP Agent, and reinstalled from the latest Redistributable, no change.

There's no alerts or notifications on the Cloud "console."  This alert appears to be meaningless.  It's certainly useless as there's no information about what the alert is for.  The "[ FIX ]" link implies something can be done...but then it appears to be useless as well.

Nothing in the Windows Event Logs.

These are mostly WIndows Server 2012 VMs, with a few Windows Server 2016 devices.

Anyone got a clue?

(Screen shot attached.)

I have this same exact issue and symptoms. FIX does nothing and web console shows no issues.

Chris

Same here. Windows Server 2016 fresh install. Submitted a ticket but no answer from january 6 (status is "analyzing").

Same here. The issue appears to be related to the Meltdown Patches as uninstalling them resolves the issue. Can Symantec confirm if this is a display bug and if we're still fully protected or not?

Same here.  Just spotted it today after performing some updates on a client's servers.  Would like confirmation that it is just a bug and does not affect protection.  I will submit a ticket.

Almost a week now, and still no change.

Dissapointed.

Same issue here.  Two new identical 2016 standard hyper-v hosts.  One installed successfully and looks good, the other did not.  Reinstall did nothing.  I need to put these into production!  I will be monitoring this thread for an answer.  I have a feeling it had to do with the difference between the two on the status of windows updates at the time of install.

KB4057142 ​solved it for me.  No need to reinstall Symantec.

What is it that lead you to that particular update, or was it just a fluke that you stumbled on the patch required?

Check for updates this morning, found KB4057142, installed and problem solved.

I still have the same issue on my server running Server 2012.  The two virtual servers I run on the machine also have the same problem.  The KB mentioned above applies to Windows Server 2016 & Win 10 Version 1607.

Microsoft has released an update for Windows which will resolve the issue, which addresses an underlying issue which was the cause of this problem.  The problem can be addressed by applying one of the following updates:

•    Windows Server 2016 – KB4057142
•    Windows Server 2012 R2 – KB4057401
•    Windows Server 2012 – KB4057402
•    Windows 10 1709 – KB4073290
•    Windows 10 1703 – KB4057144  
•    Windows 10 1607 – KB4057142
•    Windows 8.1 – KB4057401

The above updates fixed the issue for me thank you.