Endpoint Protection

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  • 1.  AutoUpgrade not work on some computers (14.2)

    Posted Jul 18, 2018 06:52 AM

    Hello. I upgrade the Symantec Endpoint Protection clients (12.1.6;14.01) to 14.2 version. I use AutoUpgrade feature - assign client packages to groups in the manager console. Source set to "management server". Scheduler time unset, and set "0 days". On some computers, AutoUpgrade does not work. Where can I see the installation logs for the AutoUpgrade task ?



  • 2.  RE: AutoUpgrade not work on some computers (14.2)

    Posted Jul 18, 2018 07:24 AM

    Does anything show on the SEPM in regards to the client accepting or rejecting the package? Is there a pe nding reboot on those clients?

    You can enable sylink logging on one of them and review it for errors.



  • 3.  RE: AutoUpgrade not work on some computers (14.2)

    Posted Jul 18, 2018 09:13 AM

    Thanks, I found the cause of the problem. In the log incorrect localization on problem clients. SEPM sets 14.2EN, but the client has 14.0.1RU installed.

    on the SEPM ("Monitors"-"Logs"-"Computer Status Logs") show:

    Restart required:    No
    Deployment status:    The client decided to reject the upgrade package
    Deployment message:  Клиент проигнорировал пакет обновления, версия 14.2.760.0000.
    Deployment previous version:    
    Deployment target version:    14.2.760.0000
    Deployment running version:    14.0.3897.1101

     



  • 4.  RE: AutoUpgrade not work on some computers (14.2)

    Broadcom Employee
    Posted Jul 18, 2018 10:29 AM

    You will need to get the localized builds and then import them into the Manager.  Then use those for the Auto-Upgrade.