Email Security.cloud

Why do you keep listing our IP as having a bad reputation? I have requested it be removed many times, and within 24hrs you relist us. I have a dedicated IP address to my mail server. We have owned the IP for well over 3yrs and just started using it for email. All inbound and outbound email is filtered through an enterprise appliance so I'm certain that we are not sending malicious or junk email. This is causing major business impact for us, and you won't talk to me because I'm not a customer!

IP address.45.59.13.62

Hi Slickpig,

Thank you for getting in touch via our support forums,

I'm sorry that as a non customer your support experiance thus far has not met your expectations, hopefully I can change that for you.

I have had a manual investigation done on your IP address and it does appear that we have had some suspicious activety from this IP address in the past, maybe from before you were using the IP address on your mailgateway or maybe if your server had been used as an open relay in the past.

As a result of this information your IP was flagged on our systems, I have had this flag removed which should prevent it from being relisted again unless we see new suspicious activity from your IP.

If there is anything else I can assist you with please don't hesitate to let me know

Kind Regards

Richard Brittain
Tier2 Senior Technical Support Engineer,
Symantec Corporation