Email Security.cloud

Hi

from few weeks my shared mail server ip as bad reputation.
I monitor daily the server status and is ok and clean.
the ip of the server is  [37.59.49.128].

I send many request of investigation every 2 day and the early times your remove the ip from bad reputation list but the last times is in investigation from 5 days.
please help me.
 

Hi Pietro,

I have checked the IP 37.59.49.128 and can confirm that this IP is not on the .Cloud blacklists and I have also reset the confidence of this IP across our infrastructure.

We will not block any of the emails from this IP for the .cloud product.

Please can you set this thread as resolved to ensure others do not add to it.

Kind regards

Kevin Brosnan

Tier 2 Senior Technical Support Engineer.

After your reply i check again and the ip had bad reputation

I add a screenshot

Pietro Lombardo

Buen día,  nosotros tenemos el mismo problema, por favor  puedes revisar nuestra IP para sacarla de sus listas negras 

nuestra IP es  

107.161.177.162

https://mxtoolbox.com/SuperTool.aspx?action=blacklist%3a107.161.177.162&run=toolpage],

Hi Pietro,

I have again checked your IP on the .cloud infrastructure and can confirm that the IP is not blacklisted and the Confidence is still set to high.

Looking at the screenshot you have provided, it appears that your IP has a bad reputation with another Symantec service. Unfortunately this Forum is for Email Security .cloud and we have no access to their tools to correct this.

In order to resolve this you will need to use the Enterprise forum.

Please can you set the thread to resolved to ensure others do not add to this one.

Kind regards

Kevin Brosnan

Hi Pietro,

I have checked the IP against the .cloud Blacklist and can confirm that these are not listed with us and we would not be blocking your emails for this reason.

We will not be blocking your connections when sending emails from any of those IPs to our .cloud customers.

Should you still have issues sending to Symantec customers, it may be part of the Messaging gateway products to which the .cloud team have no access to. If you do have problems with them, you will need to raise this in their Forum:

https://www.symantec.com/connect/security/forums/messaging-gateway

Please set this thread as resolved to ensure others do not add to it.

Kind regards

Kevin Brosnan

Tier 2 Senior technical support engineer

I'm blocked again and the requst of investigation in locked by 4 days.

my queue si locked with this log

-Queue ID- --Size-- ----Arrival Time---- -Sender/Recipient-------
8645E55A0837 41738 Wed Apr 5 09:57:10 XXXXX@xxxxxxxxxxx.it
(host mx.pubblica.istruzione.it[89.97.132.229] refused to talk to me: 554 5.7.1 You are not allowed to connect.)
XXXXXXX@istruzione.it
 

Hi Pietro,

Do you require any further assistance concerning the .cloud service.

If not please set this thread as resolved to ensure others do not add to it.

Kind regards

Kevin Brosnan

Tier 2 Senior technical support engineer

My ip was under  Investigation by 2 week and the mail was blocked.

please I need to resolve.

Hi Pietro,

I have checked the IP against the .cloud Blacklist again and can still confirm that these are not listed with us and we would not be blocking your emails for this reason.

We will not be blocking your connections when sending emails from any of those IPs to our .cloud customers.

Should you still have issues sending to Symantec customers, it may be part of the Messaging gateway products to which the .cloud team have no access to. If you do have problems with them, you will need to raise this in their Forum:

https://www.symantec.com/connect/security/forums/messaging-gateway

Please set this thread as resolved to ensure others do not add to it.

Kind regards

Kevin Brosnan

Tier 2 Senior technical support engineer