Workflow Soluiton

We have recently deployed brand new Blackberry Bold 9900's. We have found that these devices do not like Symantec Workflow forms when connected to the cellular network. If a process has multiple forms the BB browser will not load the second (or third) form. It simply reloads the current form. This onlyu occurs on the cellular network and not when connected to a Wi-Fi network.

RIM has confirmed that this is a problem but they have no resolutions. They say it has something to do with the way web browsing moves through their BIS servers and that the IP address can change during that process.

"Reason for asking, when we are logging the sign in process, the BlackBerry Internet Service is operating behind a proxy and the IP address can change during the log in process. So when it logs on to the site, it can be a different IP that sends the request, which causes the loop."

Has anyone else experienced this problem? Does anyone have any ideas or am I going to be forced to dump 30 Blackberries for an alternate device. FYI iOS and Android devices work just fine.

Thanks!

Phil

Hi Have you taken a look at IsBrowserMobileRule?

This uses the BlackBerry Agent information and then you could direct all that mobile traffic at the smaller forms designed for the BlackBerry. 

NOTE!!!! if you use this you cannot just put in the mobileagent code below you need to use an embedded model and use a merge txt.

The BlackBerry agent code I use is

Mozilla/5.0 (BlackBerry; U; BlackBerry 9800; en-GB) AppleWebKit/534.1+ (KHTML, like Gecko) Version/6.0.0.246 Mobile Safari/534.1+

theres loads of sites out there that will give you the BB9900 code.

Hope this helps. - its probably not going to help with the IP change tho.