Email Security.cloud

Hi Lucas,

I have checked that IP 216.245.197.62 and can confirm that it is not on our internal blacklist and the reputation of the IP is good.

We will not block connections for emails from that IP.

Please check and confirm if you need further assistance. If ok please set this thread as resolved to prevent others adding to it.

Kind Regards

Kevin Brosnan

Hi Lucas,

Please can you set this thread as resolved to prevent other people adding to it. Or if you do need additional help please let me know.

Kind regards

Kevin Brosnan

Tier 2 Senior Technical Support Engineer

Hi Kevin,

When the customer sends an email to a company that uses your filter, they returned the error message:
 

-----Mensagem original-----
De: Mail Delivery System
[mailto:Mailer-Daemon@server1.consultorcriativo.com.br]
Enviada em: sexta-feira, 10 de março de 2017 11:28
Para: compras@grupobar.com.br
Assunto: Mail delivery failed: returning message to sender

This message was created automatically by mail delivery software.

A message that you sent could not be delivered to one or more of its
recipients. This is a permanent error. The following address(es) failed:

istvan@wessel.com.br
host smtp2-gw.wessel.com.br [187.8.13.162]
SMTP error from remote mail server after initial connection:
554 5.7.1 You are not allowed to connect.
Fabiana.Graciano@Wessel.com.br
host smtp2-gw.wessel.com.br [187.8.13.162]
SMTP error from remote mail server after initial connection:
554 5.7.1 You are not allowed to connect.
Daniela.Gomes@Wessel.com.br
host smtp2-gw.wessel.com.br [187.8.13.162]
SMTP error from remote mail server after initial connection:
554 5.7.1 You are not allowed to connect.

---------------------------

-----Mensagem original-----
De: Mail Delivery System
[mailto:Mailer-Daemon@server1.consultorcriativo.com.br]
Enviada em: sexta-feira, 10 de março de 2017 10:50
Para: contabilidade.sedes@elbac.com.br
Assunto: Mail delivery failed: returning message to sender

This message was created automatically by mail delivery software.

A message that you sent could not be delivered to one or more of its
recipients. This is a permanent error. The following address(es) failed:

autoatendimento@br.experian.com
host smtp02.br.experian.com [200.245.207.165]
SMTP error from remote mail server after initial connection:
554 5.7.1 You are not allowed to connect.

Action: failed
Final-Recipient: rfc822;autoatendimento@br.experian.com
Status: 5.0.0
Remote-MTA: dns; smtp02.br.experian.com
Diagnostic-Code: smtp; 554 5.7.1 You are not allowed to connect.


-----------------------------------------------
 

-----Mensagem original-----
De: Mail Delivery System
[mailto:Mailer-Daemon@server1.consultorcriativo.com.br]
Enviada em: sexta-feira, 10 de março de 2017 11:33
Para: compras@grupobar.com.br
Assunto: Mail delivery failed: returning message to sender

This message was created automatically by mail delivery software.

A message that you sent could not be delivered to one or more of its
recipients. This is a permanent error. The following address(es) failed:

delsiane.pena@vigor.com.br
host kevin.vigor.com.br [201.44.33.169]
SMTP error from remote mail server after initial connection:
554 5.7.1 You are not allowed to connect.

Action: failed
Final-Recipient: rfc822;delsiane.pena@vigor.com.br
Status: 5.0.0
Remote-MTA: dns; kevin.vigor.com.br
Diagnostic-Code: smtp; 554 5.7.1 You are not allowed to connect.


Can you check the reason for the error message and unlock your filter.


Thanks for help!

Best Regards,
Lucas V.

Hi Lucas,

Can you provide a Sender and recipients full email address, as the above does not indicate that we are blocking the emails. Also can you confirm 100% your sending IP as I can't see where or why emails from that IP would be blocked.

Kind regards

Kevin Brosnan

Hi Lucas,

Do you still have the issue? if so please provide the details. However if its resolved please set this thread as resolved.

Kind regards

Kevin Brosnan

Hi Lucas,

Do you require any further assistance concerning the .cloud service.

If not please set this thread as resolved to ensure others do not add to it.

Kind regards

Kevin Brosnan

Tier 2 Senior technical support engineer

Hi Kevin, I'm receiving the same error when my email server try connect with other email server with synmatec products.
the error is 554 5.7.1 You are not allowed to connect.

My email server IP is 198.204.254.221 and 198.204.254.222
I have submitted the email server IP for invetigation on http://ipremoval.sms.symantec.com/lookup/ but all remain the same,  I get message "The IP address 198.204.254.221 has already been submitted for investigation." and with ip 198.204.254.222 I have submited any times too.

Boths server are normal customers email server.I got IPs form datacenter one month ago and still I cant clean from synmatec successfully.
I tryed many times submit both IPS for invetigate but I can't get succefull delist. Please can you help me?

Than you!

Hi Silvio,

I have checked the IP' 198.204.254.221 and 198.204.254.222 against the .cloud Blacklist and can confirm that these are not listed with us and we would not be blocking your emails for this reason.

We will not be blocking your connections when sending emails from any of those IPs to our .cloud customers.

Should you still have issues sending to Symantec customers, it may be part of the Messaging gateway products to which the .cloud team have no access to. If you do have problems with them, you will need to raise this in their Forum:

https://www.symantec.com/connect/security/forums/messaging-gateway

Please set this thread as resolved to ensure others do not add to it.

Kind regards

Kevin Brosnan

Tier 2 Senior technical support engineer

thank you, please tell me how close the post.

Hi,

Yes, can you close this ticket.

Thanks for help!

Regards,
Lucas