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Blacklist removal - protection.your-mailbox.eu connection rejected by policy

  • 1.  Blacklist removal - protection.your-mailbox.eu connection rejected by policy

    Posted Sep 19, 2017 07:46 AM

    Hello Symantec team!

    Since Settembre 15, 2017, we changed our server provider and we did the installation server from scratch and migrated our services to the newly adquired server/IP.

    We are asking you the posibility to make a new evaluation to this IP group, because our mails clients are being rejected.

    The IP are:
    193.70.107.39
    193.70.107.40
    193.70.107.41
    193.70.107.42
    193.70.107.43
    193.70.107.48
    193.70.107.49
    193.70.107.50
    193.70.107.51
    193.70.107.52

     

    LOG

    Sep 19 08:31:09 protection klms-smtp_proxy: Message from <*****@bergaminiroberto.it> to <*****@alice.it> passed
    Sep 19 08:31:09 protection postfix/smtpd[11501]: proxy-accept: END-OF-MESSAGE: 250 2.0.0 Ok: queued as DE310FFBC4; from=<*****@bergaminiroberto.it> to=<*****@alice.it> proto=ESMTP helo=<smtpauth.your-mailbox.eu>
    Sep 19 08:31:10 protection postfix/smtp[11492]: DE310FFBC4: to=<******@alice.it>, relay=smtp.aliceposta.it[82.57.200.133]:25, delay=0.22, delays=0.06/0/0.09/0.07, dsn=5.0.0, status=bounced (host smtp.aliceposta.it[82.57.200.133] said: 550 mail not accepted from blacklisted IP address [193.70.107.48] (in reply to MAIL FROM command))

     

    Thanks for your time and help, please let me know if you need something else.

     



  • 2.  RE: Blacklist removal - protection.your-mailbox.eu connection rejected by policy

    Broadcom Employee
    Posted Oct 03, 2017 10:10 AM

    Hi

    In order to have this investigated please follow the submission steps laid out in this process.

    https://support.symantec.com/en_US/article.TECH82881.html

    Thank you

    Ian Tiller

    Tier 2 Senior Techncial Support Engineer