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  • 1.  Blacklist Removal Request

    Posted Feb 17, 2017 10:09 AM

    Can you please remove the following IP from your internal blacklist?
    69.16.227.104

    I have verified the server is not sending spam and also performed maldet scans with no hits found. Techs at host also found nothing. When I look it up through your reputation tool, it states it has a negative reputation. It removes it, but then it adds it back within 24 hours. I've tried removing it over half a dozen times with no success. Do not see it on any other blacklists. IP may have sent spam prior to being assigned to us. 



  • 2.  RE: Blacklist Removal Request

    Posted Feb 20, 2017 02:23 AM

    Hi Mike,

    I can see this listed on our blacklist and I will start the process of getting this removed. I will let you know as soon as thats completed.

    Kind regards

    Kevin Brosnan

    Tier 2 Senior Technical Support Engineer.



  • 3.  RE: Blacklist Removal Request
    Best Answer

    Posted Feb 20, 2017 05:10 AM

    Hi Mike,

    I can now confirm that I have now removed the IP 69.16.227.104 from our internal Blacklist and I have also reset the confidence of that IP accross all our towers.


    This will fix the issue and you will no longer get issues sending emails from that IP to our customers.


    If your happy. Please set this thread as resolved to prevent other people adding to it.


    Kind regards

    Kevin Brosnan

    Tier 2 Senior Technical Support Engineer