Email Security.cloud

Hello,

I can't send any messages to recipients who use messagelabs email service.

My email server send.solutions is at this IP address: 37.59.175.64

I get this error message everytime I try: host cluster1.eu.messagelabs.com[195.245.230.83] refused to talk to me: 501 Connection rejected by policy [7.7] 20805, please visit www.messagelabs.com/support for more details about this error message.

Is it possible to remove this IP address from the blacklist ?

Hi Jeremie

I'm looking into this issue for you now.

I'll upate you shortly.

Thank you

Ian Tiller

Tier 2 Senior Technical Support Engineer

Hi Jeremie

Checking your IP I can see this is listed on the SORBS blocklist.

In order for us to be able to remove our listing we would need the SORBS listing resolved first.

You can see the SORBS listing here: https://mxtoolbox.com/SuperTool.aspx?action=blacklist%3a37.59.175.64&run=toolpage#

Thank you

Ian Tiller

Tier 2 Senior Technical Support Engineer

Hello Ian,

I managed to remove my IP address from the SORBS listing.

Thank you in advance if my address is removed from messagelabs listing too.

Hi Jeremie

I can see the SORBS listing has now been removed. Thank you for resolving that. I have now assigned this to the relevant team to have our listing removed.

I will update you once itss removal has been confirmed.

Thank you

Ian Tiller

Tier 2 Senior Technical Support Engineer

Hi Jeremie

The listing has now been removed. Please allow for a short propagation period and then check and confirm everything is working as expected.

If it is all ok may I then ask you to mark this thread as resolved.

Thank you

Ian Tiller

Tier 2 Senior Technical Support Engineer