Email Security.cloud

Hello.

The IP of my Server is being blocked in e-mail submissions to recipients using messagelabs

In ipremoval.sms.symantec.com/lookup/  'The IP address you submitted, 200.58.98.37, does not have a negative reputation and therefore cannot be submitted for investigation.'

My Server IP is 200.58.98.37

Email:

This message was created automatically by mail delivery software.

A message that you sent could not be delivered to one or more of its recipients. This is a permanent error. The following address(es) failed:

  WDiaz@makro.com.ar
    host cluster5.eu.messagelabs.com [193.109.254.3]
    SMTP error from remote mail server after initial connection:
    501 Connection rejected by policy [7.7] 18412, please visit www.messagelabs.com/support for more details about this error message.
  LErreguerena@makro.com.ar
    host cluster5.eu.messagelabs.com [193.109.254.3]
    SMTP error from remote mail server after initial connection:
    501 Connection rejected by policy [7.7] 18412, please visit www.messagelabs.com/support for more details about this error message.
  ACaamano@makro.com.ar
    host cluster5.eu.messagelabs.com [193.109.254.3]
    SMTP error from remote mail server after initial connection:
    501 Connection rejected by policy [7.7] 18412, please visit www.messagelabs.com/support for more details about this error message.

Hello Marcos, 

If you believe we have stopped this incorrectly but you are not a Symantec client we can still assist you. Please follow the process in this link, make sure to include your sending IP and the error message recevied. 

https://support.symantec.com/en_US/article.TECH82881.html