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  • 1.  Blocked Adress from MessageLabs

    Posted Feb 08, 2018 05:56 AM

    Hello!

     

    we got from one of our customers the following error message:

    A message that you sent could not be delivered to all of its recipients.

    The following address(es) failed:

     

      onsitemanagement@acer.com

        SMTP error from remote mail server after RCPT TO:<onsitemanagement@acer.com>:

        host cluster2.us.messagelabs.com [216.82.251.43]:

        553-Sorry, your email address onsitemanagement@acer.com has

        553-been blacklisted. Refer to the Troubleshooting page at

        553-http://www.symanteccloud.com/troubleshooting for more

        553 information. (#5.7.1)

     

    Return-path: <onsitemanagement@acer.com>

    Received: from [213.95.241.183] (port=43936 helo=212.12.46.22)

            by mail.expertum.de with esmtpa (Exim 4.82_1-5b7a7c0-XX)

            (envelope-from <onsitemanagement@acer.com>)

     

    But i do not find any blocklisted IP-Adresses in any blacklist. Can you check, if there any internal blacklistings?

     

    Thanks from Germany



  • 2.  RE: Blocked Adress from MessageLabs

    Posted Feb 08, 2018 07:53 AM

    Submit a sample of the email that's blocked to:

    investigation@review.symantec.com 

    reference link: http://www.symantec.com/docs/TECH82881



  • 3.  RE: Blocked Adress from MessageLabs

    Posted Feb 20, 2018 05:29 AM

    Hello! Sorry, got no notify about your answer. Just sent you a eMail from our System (sender: Diana).

     

    Let me know if you need anything else.

     

    Thanks



  • 4.  RE: Blocked Adress from MessageLabs

    Posted Mar 07, 2018 03:59 AM

    Hello! Is there some new information?

     

    Thanks



  • 5.  RE: Blocked Adress from MessageLabs

    Posted Mar 12, 2018 10:26 AM

    Waiting for an answer! Thanks



  • 6.  RE: Blocked Adress from MessageLabs

    Posted Apr 16, 2018 11:08 AM

    Hello!

     

    Still waiting for a feedback here.

     

    Thanks