Email Security.cloud

Hi.

We have our IP (5.79.73.233) blocked by the 7.7 policy:

    host cluster3.eu.messagelabs.com [194.106.220.51]

    SMTP error from remote mail server after initial connection:

    501 Connection rejected by policy [7.7] 9208, please visit www.messagelabs.com/support for more details about this error message.

    host cluster3.eu.messagelabs.com [194.106.220.51]

    SMTP error from remote mail server after initial connection:

    501 Connection rejected by policy [7.7] 9208, please visit www.messagelabs.com/support for more details about this error message.

Could you fix this?

Thank you in advance.

Hi Hector,

I will start steps to get this removed and update you as soon as this is complete.

Kind regards

Kevin Brosnan
Email Stream Lead

Tier 2 Senior Technical Support Engineer

Hi Hector,

I can now confirm that I have now removed the IP 5.79.73.233 from our internal Blacklist and reset the confidence of that IP accross all our towers. Please allow 1 hour propagation time for the fix to take effect.

Once the hour propagation has passed, you will no longer get issues sending emails from that IP to our customers.

Please feel free to set this thread as resolved.

Kind regards

Kevin Brosnan

Tier 2 Senior Technical Support Engineer

Hi Hector,

As this is now fixed, please can you set this Thread to resolved to ensure other people do not add to it.

Kind regards

Kevin Brosnan