Email Security.cloud

 View Only
  • 1.  Blocked IPs

    Posted Jan 24, 2017 10:08 AM

    Is it possible that you could check and clear our IPs from the symantec system or maybe forward this message to a collegue that could take care of this.

    We have 2 IP's blocked by the 7.7 policy.
    178.32.77.130 (mail01.manact.net)
    178.32.77.133 (cswd15.cswd.be)

    We are a mail provider for our private customers (mail01.manact.net) and we are also hosting mail's servers in our cloud ( eg. cswd15.cswd.be)
    Our customers can't send their professional emails to their clients and this situation is really critical for us.



  • 2.  RE: Blocked IPs

    Posted Jan 24, 2017 10:45 AM

    Hello 19mic,

    Thank you for sharing the details with me. I am investigating the IPs in question and I will provide you with an update shortly.

    Regards,
        
    Ben Beaulieu
    Sr Technical Support Engineer



  • 3.  RE: Blocked IPs

    Posted Jan 24, 2017 11:30 AM

    Hello 19mic,

    The IPs were reviewed and cleared internally so that you should no longer be experiencing this issue by the end of the day today.

    Regards,
        
    Ben Beaulieu
    Sr Technical Support Engineer



  • 4.  RE: Blocked IPs

    Posted Jan 24, 2017 12:05 PM

    Hi Ben  Beaulieu,

    I really thank you for your quick answer on this.

    Best Regards,

    Michel



  • 5.  RE: Blocked IPs

    Posted Jan 26, 2017 05:10 AM

    Hello Ben Beaulieu,

    It seems that we still have a blocking state for the following IP:

    178.32.77.130

    ##########

    cluster8.eu.messagelabs.com[85.158.137.19] refused to talk to me: 501
    Connection rejected by policy [7.7] 3911, please visit
    www.messagelabs.com/support for more details about this error message.

    ##########

    Can you please investigate again because we are loosing the confidence our customers have placed in our services?

    Thank you,

    Michel



  • 6.  RE: Blocked IPs

    Posted Jan 31, 2017 05:41 AM

    Hi 19Mic.

    I will get this removed for you now - Apologies for the delay in getting back to you.

    Kind regards

    Kevin Brosnan



  • 7.  RE: Blocked IPs
    Best Answer

    Posted Jan 31, 2017 10:47 AM

    Hi 19Mic,

    I can now confirm that I have now removed the IP 178.32.77.130 from our internal Blacklist and I have also reset the confidence of that IP accross all our towers.

    Once the one hour propagation time has passed From now. This will fix the isseue and you will no longer get issues sending emails from that IP to our customers.

    Please feel free to set this thread as resolved.

    Kind regards

    Kevin Brosnan

    Tier 2 Senior Technical Support Engineer



  • 8.  RE: Blocked IPs

    Posted Feb 01, 2017 11:39 AM

    Hi 19Mic

    As this is now resolved, please can you set this Thread to resolved to ensure other people do not add to it.

    Kind regards

    Kevin Brosnan



  • 9.  RE: Blocked IPs

    Posted Feb 02, 2017 11:01 AM

    Hi 19Mic,

    Please do let me know if you need further assistance, however if this is now fixed can you resolve the thread.

    Kind regards

    Kevin Brosnan