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  • 1.  Boxed.com emails being blocked

    Posted Oct 12, 2016 11:20 AM

    We're seeing blocked emails by our clients, both inbound and outbound.  I've sent three examples to CLOUDfeedback@feedback-87.brightmail.com.

    Just wanted to post in here to increase visibility on this issue.

     

    Example 1:

    From: Mail Delivery Subsystem <mailer-daemon@googlemail.com>
    Date: Tue, Oct 11, 2016 at 10:13 AM
    Subject: Delivery Status Notification (Failure)
    To: XXXXXXXX@boxed.com


    Delivery to the following recipient failed permanently:


         XXXXXXXXXXXX@diageo.com

    Technical details of permanent failure:
    Google tried to deliver your message, but it was rejected by the server for the recipient domain diageo.com by cluster3.eu.messagelabs.com. [85.158.136.3].

    The error that the other server returned was:
    553-Message filtered. Refer to the Troubleshooting page at
    553-http://www.symanteccloud.com/troubleshooting for more
    553 information. (#5.7.1)

     

     

    Example 2:

    From: Mail Delivery Subsystem <mailer-daemon@googlemail.com>
    Date: Wed, Oct 12, 2016 at 10:08 AM
    Subject: Delivery Status Notification (Failure)
    To: XXXXXXX@boxed.com


    Delivery to the following recipient failed permanently:

        XXXXXXXXXX@jpmorgan.com

    Technical details of permanent failure:
    Google tried to deliver your message, but it was rejected by the server for the recipient domain jpmorgan.com by cluster14.us.messagelabs.com.[216.82.248.67].

    The error that the other server returned was:
    553-Message filtered. Refer to the Troubleshooting page at
    553-http://www.symanteccloud.com/troubleshooting for more
    553 information. (#5.7.1)

     

     

    Example 3:

    Not sure of time, but was sent Wednesday October 12.

    rb.com -> boxed.com

    The following organization rejected your message: server-12.tower-38.messagelabs.com.

     

     

     



  • 2.  RE: Boxed.com emails being blocked
    Best Answer

    Broadcom Employee
    Posted Oct 13, 2016 05:14 AM

    Hello Shilpan,

    I've reviewed the samples you've provided, but these aren't email proper samples, but the NDR's instead. The email samples required are the original emails that failed, these can be found in the sent items folder of the user. Please resubmit the samples as attached msg files to the same location CLOUDfeedback@feedback-87.brightmail.com.

    Kind Regards
    Roberto Carlos Monteiro
    Sr Technical Support Engineer,
    Gateway Security Group



  • 3.  RE: Boxed.com emails being blocked

    Posted Oct 13, 2016 10:42 AM

    Can I reach you by phone or email directly?  I have some questions I'd rather not post.



  • 4.  RE: Boxed.com emails being blocked

    Broadcom Employee
    Posted Oct 14, 2016 06:27 AM

    Hello Shilpan,

    You're welcome to pm me, if you've any particular queries you feel aren't fit for public viewing.

    Can you confirm if valid emails samples have been sent to address mentioned?

    As for the phone support, I'm afraid this is limited to clients only, and you'd need to be a valid contact as well.

    Kind Regards
    Roberto Carlos Monteiro
    Sr Technical Support Engineer,
    Gateway Security Group