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  • 1.  Bypass email spam policy for 1 email address

    Posted Nov 20, 2017 07:52 AM

    Hi,

    I am using Email spam policy 'Suspected Spam: Modify subject line with "[Suspected Spam]" (default)'. Problem I am having is that 1 mail is being held as Spam though the email address is genuine. I have whitelisted the email address, but it is still being held. How can I bypass the email spam policy for the specific email address?

    Thanks to help! 



  • 2.  RE: Bypass email spam policy for 1 email address

    Posted Nov 22, 2017 02:54 AM

    1. Create new policy group (for example: PolicyGroup_for_genuine_emails )

       - Add mentioned genuine email address in members field

       - On spam tab, turn off "Enable inbound spam and unwanted email scanning for this policy group"

    4. Go to Spam Policy "Suspected Spam: Modify subject line with "[Suspected Spam]" (default)"

       - Add new policy group, tick it, and save.



  • 3.  RE: Bypass email spam policy for 1 email address

    Posted Nov 30, 2017 11:17 AM

    1. Create new policy group (for example: PolicyGroup_for_genuine_emails )

       - Add mentioned genuine email address in members field

       - On spam tab, turn off "Enable inbound spam and unwanted email scanning for this policy group"

    4. Go to Spam Policy "Suspected Spam: Modify subject line with "[Suspected Spam]" (default)"

       - Add new policy group, tick it, and save.

     

    this solution will work.  thanks karinjo