Hello Arazas,
The support.cloud@ email has been phased out for new cases and general contact. To reach the .cloud support team please use the portal, from it you can either raise a case, or use live chat. Alternatively you've the phone line at your disposal.
https://support.symantec.com/en_US/cloud/cloud-technical-and-language-support.html If you have any further concerns or queries please do not hesitate to contact us. Kind Regards Roberto Carlos Monteiro Sr Technical Support Engineer, Gateway Security Group">https://support.symantec.com/en_US/cloud/cloud-technical-and-language-support.html
If you're still seeing issues while using the portal functions, please do provide me with more details.
Kind Regards
Roberto Carlos Monteiro
Sr Technical Support Engineer,
Gateway Security Group