Endpoint Protection

 View Only

  • 1.  Can SEP run on a Virtual PC XP Mode

    Posted Oct 15, 2014 09:04 AM
      |   view attached

    Hi, We have an application which is still 32-bit. It can run under Windows Virtual PC XP Mode (on Windows 7 64-bit workstations). The problem is that while SEP 12 is installed on the Windows 7 machine, the virtual PC does not have any antivirus software installed.

    Can SEP install on the Virtual PC XP Mode?

    I am having an issue where the installation of SEP12 RU4MP1 32bit fails on the Virtual PC XP Mode. Please see attached SEP_INST.log and assist.

    Thanks in advanced.

    Attachment(s)

    zip
    SEP_INST.zip   181 KB 1 version


  • 2.  RE: Can SEP run on a Virtual PC XP Mode

    Posted Oct 15, 2014 09:14 AM

    Yes absolutely. The host does not provide protection to VMs. So you need to install on each VM as well



  • 3.  RE: Can SEP run on a Virtual PC XP Mode

    Broadcom Employee
    Posted Oct 15, 2014 02:18 PM

    Hi,

    Thank you for posting in Symantec community.

    I would be glad to answer your query.

    Each running instance (physical and/or virtual) must be with SEP installed. 

    This construes two installations of SEP client and requires two licenses per piece of hardware configured in this manner.

    Refer this thread as well:

    https://www-secure.symantec.com/connect/forums/sep-clients-main-computer-os-and-vm-instance



  • 4.  RE: Can SEP run on a Virtual PC XP Mode

    Posted Oct 16, 2014 05:15 AM
      |   view attached

    Thanks for your responses. I am having an issue where the installation of SEP12 RU4MP1 32bit fails on the Virtual PC XP Mode. Please see attached SEP_INST.log and assist.

    Thanks in advanced.

    Attachment(s)

    zip
    SEP_INST_101.zip   181 KB 1 version


  • 5.  RE: Can SEP run on a Virtual PC XP Mode
    Best Answer

    Posted Oct 16, 2014 08:00 AM

    Have you tried these? It will fix it:

    Certificate error occurs when attempting to install or upgrade Symantec Endpoint Protection

    http://www.symantec.com/docs/TECH218029

    Symantec Endpoint Protection 12.1 RU4 installation or migration on Windows fails due to outdated root certificate

    http://www.symantec.com/docs/TECH217284



  • 6.  RE: Can SEP run on a Virtual PC XP Mode
    Best Answer

    Broadcom Employee
    Posted Oct 16, 2014 10:37 AM

    Thanks for the logs & It's a known issue with SEP 12.1 RU4 MP1 version.

    I see same error in the log: ScriptGen: ShowServiceProgress() Look for timeout starting SepMasterService or other failure loading SIS.dll.

    Follow this article to resolve issue:

    Certificate error occurs when attempting to install or upgrade Symantec Endpoint Protection

    http://www.symantec.com/docs/TECH218029

     



  • 7.  RE: Can SEP run on a Virtual PC XP Mode

    Posted Oct 17, 2014 04:53 AM

    Thanks for your assistance. The user is at another site and was told that the Windows Updates were up-to-date on the machine. After gettting access to the machine, the Windows Updates were far out-of-date. I updated the certificates and installed SEP with no issues.

    Thanks again