Endpoint Encryption

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  • 1.  Cannot contact Symantec Encryption Server

    Posted Nov 18, 2013 08:35 PM
      |   view attached

    What is the reason why am I getting this prompt. I have encryption desktop with email enabled and this prompts appear both inoffice or offsite.

    attached is the screenshot.



  • 2.  RE: Cannot contact Symantec Encryption Server

    Broadcom Employee
    Posted Nov 18, 2013 09:03 PM

    has it even been connected earlier?

    check if this article helps

    http://www.symantec.com/business/support/index?page=content&id=TECH149341

     



  • 3.  RE: Cannot contact Symantec Encryption Server

    Posted Nov 18, 2013 10:21 PM

    Hi Pete,

     

    The client is managed by Encryption Server eversince.



  • 4.  RE: Cannot contact Symantec Encryption Server

    Posted Nov 19, 2013 12:48 PM

    HI Rinoa,

     

    Make sure your firewall isn't blocking communication with the server.  In the PGP messenging tab on the Desktop.  Is the Encryption server listed?

    Thanks

    Anthony



  • 5.  RE: Cannot contact Symantec Encryption Server

    Broadcom Employee
    Posted Nov 20, 2013 03:52 AM

    Are you able to post some debug logs from your client:

    How To: Enable debug level logs for Symantec Encryption Desktop (formerly PGP Desktop) for Windows 2000 and XP
    http://www.symantec.com/docs/TECH149847

    If the issue is not with your local firewall and you have been able to contact before with the server can you try to ping and telnet to your server.

    telnet IP_addres 9000

    What are you getting please

    I would also re-enroll the client:

    HOW TO: Re-enroll PGP Desktop for Windows Clients
    http://www.symantec.com/docs/HOWTO42029