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  • 1.  Cannot log in

    Posted May 07, 2010 09:40 AM
    Hi,
    First time here.
    I've search the web, but nothing was helpful.

    I cannot log into Brightmail Message Filter 6.1.1. It worked just the other day. When i enter my username and password, and click login, it instantly refreshes back to the login screen.
    I looks like password corruption, because using any other username or password give me "Invalid username or password" Please try again.

    I would appreciate any assistance
    thanks
    Yanchri


  • 2.  RE: Cannot log in

    Posted May 18, 2010 03:55 AM
    Hi,

    the solution could be in the following KB article:
    http://service1.symantec.com/SUPPORT/ent-gate.nsf/docid/2004122910040763

    As for the browser, please try with Firefox also.

    Regards,

    Federico