File Share Encryption

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  • 1.  Cannot log in to PGP Universal GUI

    Posted Mar 25, 2012 09:44 AM

    We have 3 PGP Universal Servers.  Of the 3, 2 will not accept logins.  

    I can SSH to each, the one that works will respond to a pgpsyconf --reboot command, the other two give the error below:

    lost connection to database - reconnecting 

    pgpsysconf error: OProxyServiceManager::find: Connection refused. Check that the hostname and port are correct and that the postmaster is accepting TCP/IP connections. (com.pgp.ovid.data.sql.SimpleConnectionManager.makeROConnection(SimpleConnectionManager.java:284))

    The one server that seems OK reports the other 2 are unreachable in the cluster, however network connectivity is fine, since I have console access.
    Can anyone offer ideas?
    Thanks.


  • 2.  RE: Cannot log in to PGP Universal GUI

    Posted Mar 26, 2012 12:23 PM

    The database has become corrupt. Might be easiest to just rebuild from backups.



  • 3.  RE: Cannot log in to PGP Universal GUI

    Posted Mar 26, 2012 12:40 PM

    is that the error message when you attemp to login to GUI?

    Have you tried -hard- reboot?

    You can also try rebuilding apache tomcat:

      pgpsysconf --stop tomcat
        rm -rf /var/tomcat/webapps/omc
        rm -rf /var/tomcat/work/Catalina/localhost/omc
        pgpsysconf --start tomcat
        pgpsysconf --apache



  • 4.  RE: Cannot log in to PGP Universal GUI

    Broadcom Employee
    Posted Mar 30, 2012 12:09 PM

    I would check how much free space you have on the disk. Database connection errors can be cause by not having enough free space on the disk drive.

    # df -h (this will show the disk size and how much space is available)

    Another thing to check if this is a Virtual machine is that you have VMWare tools installed. Not having VMWare tools installed on the machine can cause data corruption.

    One more thing to try if these do not seem to be the issue is to restart the network services on the server.

    # pgpsysconf --network (this will restart all the network interfaces)