Endpoint Protection

Hi

I have problem with use the resetpass.bat to fix my password problem

I am running a Windows SmallBusiness Server 2008  (64 bits).

I have found out there is some problem with the commands in the bat file.



Any suggestions

Frode

When we try to login, What is the error message you get?
Is there an error in the event viewer related to Java ?

 Go to the directory and execute the restpass

open cmd
c: enter

cd "C:\Program Files (x86)\Symantec\Symantec Endpoint Protection Manager\tools"
then execute resetpass.bat
 or browse to the directory and run the file from the tools directory

sorry about my upload file

Here is the output of the bat file when i run it


C:\>@echo off
setlocal

set CATALINA_HOME=%CD%\..\tomcat
set JAVA_HOME=%CD%\..\jdk

"%JAVA_HOME%\bin\java.exe" -Xms64m -Xmx256m -XX:MinHeapFreeRatio=30 -XX:MaxHeapFreeRatio=40 -classpath "%CD%\.
.\bin\inst.jar;%CD%\..\bin\inst-res.jar" -Dcatalina.home="%CATALINA_HOME%" -Djava.library.path="%CATALINA_HOME
%\bin" com.sygate.scm.tools.DatabaseFrame setpassword admin admin
The system cannot find the path specified.
endlocal

 

I have checked some more

When i run that file from that path I got a Windows 2008 permission error

"you not have enough privilege. Only the users under the administrator group can launch this application"

I am sitting remote with RDP and are logged in with a user that has administrator rights


Any suggestions

Frode

 the User Access Control ( UAC) of 2008 might be blocking it.
http://technet.microsoft.com/en-us/library/cc731677(WS.10).aspx

Either login to 2k8 server in console session and then try Launching resetpass.bat
or turn off UAC then try launching resetpass.bat

 Also check the permissionon the file itself make sure system,authenticated users and administrators have full control over it.

In crease the java heap size.
for that go into regsitery HKLM > system > Current control set > services > Semsrv > paramater.

Under parameter increase the jvmoption number 0 value to 512 option number 1 value to 1024

option number 2 value to 40 & option number 3 value to 70 respectively.

let me know if this helps.

Hi

I turned off the UAC and that fixed the problem for me.

Thanks

Also has same problem..

UAC was the culprit too.

Jim.