VIP (Validation ID Protection)

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Cannot login to VIP with email address externally

  • 1.  Cannot login to VIP with email address externally

    Posted Mar 02, 2017 01:13 AM

    Hi, when my various support staff try to login to https://manager.vip.symantec.com/vipmgr, they receive the error "Email Address is an invalid email address". Even if they're typing correct credentials.

    If my support staff login to http://<servername>:<port>/vipmgr they login successfully, however this page asks for their AD username/password, instead of email address.

    Does anyone know how to resolve this?

     

    Thanks