When I Try to release an email from the Spam Quarantine, it is giving me the following message: Cannot release the message. It has either been released already or a delivery error occurred. Please check Brightmail Log for details. Other users are able to release Messages from Spam Quaratine, it is just this one. When I go into the the logs, it tells me [QuarantineManager] ERROR - error.quarantine.unable.release.delivery javax.mail.MessagingException: Exception reading response;
Can someone please let me kno what the issue may be in releasing this one email? The rest of the log entry is listed below:
Dec 12 2018 07:38:17 [http-bio-443-exec-581] [QuarantineManager] ERROR - error.quarantine.unable.release.delivery
javax.mail.MessagingException: Exception reading response;
nested exception is:
java.net.SocketException: Connection reset
at com.sun.mail.smtp.SMTPTransport.readServerResponse(SMTPTransport.java:1764)
at com.sun.mail.smtp.SMTPTransport.issueSendCommand(SMTPTransport.java:1647)
at com.sun.mail.smtp.SMTPTransport.finishData(SMTPTransport.java:1473)
at com.sun.mail.smtp.SMTPTransport.sendMessage(SMTPTransport.java:738)
at com.symantec.smg.controlcenter.internal.mail.transport.TransportFactory.sendMessage(TransportFactory.java:311)
at com.symantec.smg.controlcenter.internal.mail.transport.MailTransportImpl.sendMessage(MailTransportImpl.java:100)
at com.symantec.smg.controlcenter.internal.mail.transport.MailTransportImpl.sendMessage(MailTransportImpl.java:111)
at com.symantec.smg.controlcenter.quarantine.spam.QuarantineManager.releaseToMTA(QuarantineManager.java:1470)
at com.symantec.smg.controlcenter.quarantine.spam.QuarantineManager.release(QuarantineManager.java:1412)
at com.symantec.smg.controlcenter.quarantine.spam.QuarantineManager.release(QuarantineManager.java:814)
at com.symantec.smg.controlcenter.quarantine.spam.MessageDetailAction.notSpam(MessageDetailAction.java:240)
at sun.reflect.GeneratedMethodAccessor1758.invoke(Unknown Source)
at sun.reflect.DelegatingMethodAccessorImpl.invoke(Unknown Source)
at java.lang.reflect.Method.invoke(Unknown Source)
at org.apache.struts.actions.DispatchAction.dispatchMethod(DispatchAction.java:274)
at com.symantec.smg.controlcenter.internal.action.DefaultAction.dispatchMethod(DefaultAction.java:97)
at org.apache.struts.actions.DispatchAction.execute(DispatchAction.java:194)
at org.apache.struts.action.RequestProcessor.processActionPerform(RequestProcessor.java:419)
at org.apache.struts.action.RequestProcessor.process(RequestProcessor.java:224)
at org.apache.struts.action.ActionServlet.process(ActionServlet.java:1194)
at org.apache.struts.action.ActionServlet.doPost(ActionServlet.java:432)
at javax.servlet.http.HttpServlet.service(HttpServlet.java:650)
at javax.servlet.http.HttpServlet.service(HttpServlet.java:731)
at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:303)
at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:208)
at org.apache.tomcat.websocket.server.WsFilter.doFilter(WsFilter.java:52)
at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:241)
at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:208)
at org.apache.catalina.core.ApplicationDispatcher.invoke(ApplicationDispatcher.java:743)
at org.apache.catalina.core.ApplicationDispatcher.processRequest(ApplicationDispatcher.java:485)
at org.apache.catalina.core.ApplicationDispatcher.doForward(ApplicationDispatcher.java:410)
at org.apache.catalina.core.ApplicationDispatcher.forward(ApplicationDispatcher.java:337)
at org.apache.struts.action.RequestProcessor.doForward(RequestProcessor.java:1063)
at org.apache.struts.action.RequestProcessor.internalModuleRelativeForward(RequestProcessor.java:1001)
at org.apache.struts.action.RequestProcessor.processForward(RequestProcessor.java:560)
at org.apache.struts.action.RequestProcessor.process(RequestProcessor.java:209)
at org.apache.struts.action.ActionServlet.process(ActionServlet.java:1194)
at org.apache.struts.action.ActionServlet.doPost(ActionServlet.java:432)
at javax.servlet.http.HttpServlet.service(HttpServlet.java:650)
at javax.servlet.http.HttpServlet.service(HttpServlet.java:731)
at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:303)
at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:208)
at org.apache.tomcat.websocket.server.WsFilter.doFilter(WsFilter.java:52)
at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:241)
at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:208)
at com.symantec.smg.controlcenter.accesscontrol.AdministratorRoleChecker.doFilter(AdministratorRoleChecker.java:210)
at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:241)
at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:208)
at com.symantec.smg.controlcenter.internal.http.SessionChecker.doFilter(SessionChecker.java:146)
at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:241)
at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:208)
at com.symantec.smg.controlcenter.internal.http.CacheBuster.doFilter(CacheBuster.java:97)
at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:241)
at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:208)
at com.symantec.smg.controlcenter.internal.http.CharacterEncoder.doFilter(CharacterEncoder.java:93)
at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:241)
at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:208)
at com.symantec.smg.controlcenter.internal.struts.Struts1ParamFilter.doFilter(Struts1ParamFilter.java:44)
at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:241)
at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:208)
at com.symantec.smg.controlcenter.accesscontrol.HostACL.doFilter(HostACL.java:331)
at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:241)
at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:208)
at org.apache.catalina.core.StandardWrapperValve.invoke(StandardWrapperValve.java:219)
at org.apache.catalina.core.StandardContextValve.invoke(StandardContextValve.java:110)
at org.apache.catalina.authenticator.AuthenticatorBase.invoke(AuthenticatorBase.java:506)
at org.apache.catalina.core.StandardHostValve.invoke(StandardHostValve.java:169)
at org.apache.catalina.valves.ErrorReportValve.invoke(ErrorReportValve.java:103)
at org.apache.catalina.core.StandardEngineValve.invoke(StandardEngineValve.java:116)
at org.apache.catalina.connector.CoyoteAdapter.service(CoyoteAdapter.java:445)
at org.apache.coyote.http11.AbstractHttp11Processor.process(AbstractHttp11Processor.java:1115)
at org.apache.coyote.AbstractProtocol$AbstractConnectionHandler.process(AbstractProtocol.java:637)
at org.apache.tomcat.util.net.JIoEndpoint$SocketProcessor.run(JIoEndpoint.java:318)
at java.util.concurrent.ThreadPoolExecutor.runWorker(Unknown Source)
at java.util.concurrent.ThreadPoolExecutor$Worker.run(Unknown Source)
at org.apache.tomcat.util.threads.TaskThread$WrappingRunnable.run(TaskThread.java:61)
at java.lang.Thread.run(Unknown Source)
Caused by: java.net.SocketException: Connection reset
at java.net.SocketInputStream.read(Unknown Source)
at java.net.SocketInputStream.read(Unknown Source)
at com.sun.mail.util.TraceInputStream.read(TraceInputStream.java:106)
at java.io.BufferedInputStream.fill(Unknown Source)
at java.io.BufferedInputStream.read(Unknown Source)
at com.sun.mail.util.LineInputStream.readLine(LineInputStream.java:84)
at com.sun.mail.smtp.SMTPTransport.readServerResponse(SMTPTransport.java:1742)
... 76 more