Endpoint Protection

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Cannot remove or install endpoint

  • 1.  Cannot remove or install endpoint

    Posted Sep 21, 2009 06:35 PM
    I am trying to get endpoint running again, but it wont let me remove it because it says there is already a download in operation, and then If I try and repair it, then it says that it cannot be stopped when it appears to not be running what is going on with it?


  • 2.  RE: Cannot remove or install endpoint

    Posted Sep 21, 2009 06:40 PM
    Try killing all the related tasks and stopping the services first?




  • 3.  RE: Cannot remove or install endpoint

    Posted Sep 21, 2009 06:48 PM
    i cant find any services or tasks that would be related to it


  • 4.  RE: Cannot remove or install endpoint

    Posted Sep 21, 2009 07:40 PM
    In Services.msc have you got :

    Symantec Endpoint Protection
    Service Name: Symantec Antivirus
    (net stop "symantec antivirus")

    Symantec Management Client
    Service Name: SmcService
    (net stop SmcService / Start>Run: "smc -stop"

    In Task Manager you will have rtvscan.exe and smc.exe ?


  • 5.  RE: Cannot remove or install endpoint

    Posted Sep 21, 2009 07:47 PM
    Perhaps you could also check your tamper protection settings incase you have a setting blocking you from stopping the services?


  • 6.  RE: Cannot remove or install endpoint

    Posted Sep 21, 2009 10:12 PM
    use cleanwipe to remove sep . and then scan with nss.exe before installing sep


  • 7.  RE: Cannot remove or install endpoint

    Posted Sep 21, 2009 11:08 PM
     it is because of liveupdate.Restart the computer then try to un-install again.


  • 8.  RE: Cannot remove or install endpoint

    Broadcom Employee
    Posted Sep 22, 2009 04:45 AM
    Try deleting the following folders, if they exist and reboot the machine. Then try reinstalling SEP. C:\Program Files\Symantec C:\Program Files\Common Files\Symantec Shared C:\Documents and settings\All Users\Application Data\Symantec Let me know if this helps :-)


  • 9.  RE: Cannot remove or install endpoint

    Posted Sep 23, 2009 05:23 PM


  • 10.  RE: Cannot remove or install endpoint

    Posted Nov 02, 2009 07:46 PM
    Hi I have uninstalled SEP Client 11 from my Windows XP using the ff guid: http://service1.symantec.com/SUPPORT/ent-security.nsf/docid/2007073018014248 Now I am having a problem installing SEP Client 10. The installation procedures goes fine until the end and prompts me for a scan schedule. But after everything finishes, the program does not appear in my installed programs. Any help would be appreciated


  • 11.  RE: Cannot remove or install endpoint

    Posted Nov 02, 2009 10:58 PM
    Try scanning with nss.exe with latest signature. after this install sep.