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Cannot ResetPass Endpoint Security Manager

  • 1.  Cannot ResetPass Endpoint Security Manager

    Posted May 18, 2014 01:05 AM
      |   view attached

    I'm not sure,  Why i cannot resetpass for login console manager ?

     

    Please help to find solution for me ?

     

     

     

    Thnak you



  • 2.  RE: Cannot ResetPass Endpoint Security Manager

    Posted May 18, 2014 01:16 AM

    Your account is locked will try after 15 minutes with reset password

    user admin

    pass - admin



  • 3.  RE: Cannot ResetPass Endpoint Security Manager

    Posted May 18, 2014 01:18 AM

    I try to inser admin  / admin many time  until  account lock .



  • 4.  RE: Cannot ResetPass Endpoint Security Manager

    Posted May 18, 2014 01:18 AM
    Resetting the administrator user name and password to admin Article:HOWTO54992|Created: 2011-06-29|Updated: 2014-02-04|Article URL http://www.symantec.com /docs/HOWTO54992


  • 5.  RE: Cannot ResetPass Endpoint Security Manager

    Posted May 18, 2014 01:23 AM

    What is your sepm version?

    Edit

    For 12.1 try to reset it

    https://www-secure.symantec.com/connect/articles/how-reset-symantec-endpoint-protection-manager-console-password-sep-121

    https://www-secure.symantec.com/connect/downloads/how-reset-sepm-password-121x

    To Receive resetpass.bat file, you could log a case with Symantec Technical Support.

    How to create a new case in MySupport

    http://www.symantec.com/docs/TECH58873

    OR 

    Phone numbers to contact Tech Support:-

    Regional Support Telephone Numbers:

    • United States: https://support.broadcom.com (407-357-7600 from outside the United States)
    • Australia: 1300 365510 (+61 2 8220 7111 from outside Australia)
    • United Kingdom: +44 (0) 870 606 6000
     


  • 6.  RE: Cannot ResetPass Endpoint Security Manager

    Posted May 18, 2014 01:26 AM

    What is your sepm version?

    12.1



  • 7.  RE: Cannot ResetPass Endpoint Security Manager

    Posted May 18, 2014 01:32 AM
    It's automatic unlocked after 15 min Make sure that the resetpass.bat was run once the account was out of the lock period. After runing the resetpass.bat Username : admin Password : admin


  • 8.  RE: Cannot ResetPass Endpoint Security Manager

    Posted May 18, 2014 01:33 AM

    resetpass.bat have a error 

     

     

    The system cannot find the path specified.
    Press any key to continue . . .

     



  • 9.  RE: Cannot ResetPass Endpoint Security Manager

    Posted May 18, 2014 01:38 AM
    resetpass.bat fails to run Article:TECH170650|Created: 2011-09-28|Updated: 2011-09-28|Article URL http://www.symantec.com /docs/TECH170650


  • 10.  RE: Cannot ResetPass Endpoint Security Manager
    Best Answer

    Posted May 18, 2014 02:12 AM

     

     

     

     

     

     

    Code for resetpass.bat

     

    @echo off
    setlocal
    set CATALINA_HOME=%CD%\..\tomcat
    set JRE_HOME=%CD%\..\jre
    "%JRE_HOME%\bin\java.exe" -Xms64m -Xmx256m -XX:MinHeapFreeRatio=30 -XX:MaxHeapFreeRatio=40 -classpath "%CD%\..\bin\inst.jar;%CD%\..\bin\inst-res.jar" -Dcatalina.home="%CATALINA_HOME%" -Djava.library.path="%CATALINA_HOME%\bin;%CATALINA_HOME%\..\ASA\win32" com.sygate.scm.tools.DatabaseFrame setpassword admin admin
    endlocal



  • 11.  RE: Cannot ResetPass Endpoint Security Manager

    Posted May 18, 2014 05:20 AM

    I think you was tried the 11.x resetpass.bat when recieved the error.



  • 12.  RE: Cannot ResetPass Endpoint Security Manager

    Posted May 18, 2014 08:12 AM

    What's your SEPM version?