Endpoint Protection

Dear all professionals,

I don't know why I cannot run the Endpoint Protection Manager 11.0.5 console suddenly . I have try to reset the password and restart  the Endpoint protection manager service but still not work. I have capture the error screen.  Any advise comment... 

Thanks,
Sam

please follow these steps place the scm.server.0,log here

http://service1.symantec.com/SUPPORT/ent-security.nsf/2326c6a13572aeb788257363002b62aa/86368136366e1ad78025734e004734d9?OpenDocument


http://service1.symantec.com/support/ent-security.nsf/854fa02b4f5013678825731a007d06af/d947c52b7da1384a652574e30049221e?OpenDocument
 

Hi Rafeeq

I have attached the log... I try to start the Symantec Endpoint protection manager service but few minutes later the service stopped again. Please advise your comment and share your experience to me....

Thanks,
Sam

did you follow the above documents? if not please follow them before we proceed further. 

is your DB Embedded or SQl?
confirgure your ODBC connection as per this discussion,
https://www-secure.symantec.com/connect/forums/semsrv-service-will-not-start-all-suggestions-tried

Do a repair from add/remove programs, run the management server configuration wizard.

Hi,

Thanks!

According to your instruction, I can start the endpoint protection console but prompt error "Unable to communicate with the reporting component". The policy setting and group setting still in the console. Is it miss any setting? I cannot monitor the endpoint server status and do some reporting.

Great that its working now, if you are getting unable to communicate you need to follow this document

http://service1.symantec.com/support/ent-security.nsf/854fa02b4f5013678825731a007d06af/beb4238fecda37a588257433006db633?OpenDocument

let me know if you are still getting the msg

open iis
expand symantec webserver
right click properties
under directory security , check anonymous authentication if its not checked before