Endpoint Protection

I am trying to install Endpoint Prot. on an Exchange Server that has the subject program installed. I assume I need to uninstall that program  before installing EPP, but when I try to uninstall, it wants a user ID and password for the old server that no longer exists. I cannot get past that in order to uninstall the old SAV.

I also already have Backup Exec running on that machine. I don't want to have to do everything at once, but I need to upgrade to a new version of that as well. I would rather not wipe everything clean all at once, but that could be an option. I will just need to do the whole ball of wax with all the servers all at once.

 Contact Support for the uninstall tool for SAV.  It's not available for download alone, an actual support ticket needs to be opened..

However, you may try to open a ticket using the mysupport.symantec.com portal.

Do you have your SSC , if  yes you can disable the password from there,

If uninstalling using Add/Remove Programs fails or you are unable to change the uninstall password.

Please follow the manual removal steps applicable to your product. See the document below

How to manually uninstall Symantec AntiVirus Corporate Edition 8.x Client on Windows NT/2000/XP

http://service1.symantec.com/SUPPORT/ent-security.nsf/docid/2002081213583048?Open&docid=2002031914291648&nsf=ent-security.nsf&view=docid

http://service1.symantec.com/SUPPORT/ent-security.nsf/docid/2002031914291648

Solution ID: 2002031914291648

Document URL:

Title: 'Manual uninstallation documents for Symantec Client Security products'

Hi Miha

Open registry editor Go to
HKEY_LOCAL_MACHINE\SOFTWARE\INTEL\LANDesk\VirusProtect6\CurrentVersion\Administrator Only\Security

change the value from 1 to 0. reboot the machine . this will not ask any password to uninstall.

Follow to uninstall without password

1) Open Regedit

2) Browse to HKEY_LOCAL_MACHINE\SOFTWARE\INTEL\LANDesk\ VirusProtect6\CurrentVersion\Administrator Only\Security\

3) Change the value for this key from 1 to 0

useVPuninstallpassword

4) Close the registry and retry the uninstall 

or the second option is to kill the msiexec.exe
when it prompts for password
open the taskmanager
kill the msiexec.exe running under user name (currently logged in user)
the uninstall will complete.

Thanks for all the options guys. The registry trick worked.