Endpoint Encryption

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  • 1.  Cannot Uninstall Symantec Encryption Desktop

    Posted Apr 18, 2019 04:40 PM

    Our company no longer utilizes Symantec Encryption Desktop for whole disk encryption. I decrypted by hard drive and attempted to uninstall the software. The Software would not uninstall as it claims that my disk is encrypted.  It is not. There appears to be an issue with the software and I am concerned it may cause a bigger issue with my computer. Any ideas?



  • 2.  RE: Cannot Uninstall Symantec Encryption Desktop

    Posted Apr 19, 2019 01:38 PM

    Robin, we seem to be expirencing the same issue with our company. It first started for one of our computer this morning as well. We have decrypted over 10 units thus far, but now we have encountered one that despite being decrypted, the program will still not uninstall. SEE Client Administrator shows both the C(Disk 0) and D(Disk 1) as decrypted. Really could use some help here. 



  • 3.  RE: Cannot Uninstall Symantec Encryption Desktop

    Posted Apr 23, 2019 03:36 AM

    As you're likely out of support now (as you sya you're no longer using SED), you could try the below options:

     

    SymDiag: https://www.symantec.com/docs/TECH170752

    This tool checks and repairs a range of Symantec products

     

    https://www.symantec.com/docs/TECH204285

    This links to the CLI options for SED.  Try enumerating all the disks and checking everything that comes out, to see if there is a disk that is stll encrypted.

    Obviously, if you are still under Support and Maintenance, then you may wish to log a support case.

    @ Joshua Wardell, please open a new thread.  SED and SEE are different products