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Cannot uninstall Symantec Endpoint protection manager remote console

Migration User

Migration UserJan 27, 2013 07:06 PM

Migration User

Migration UserJan 28, 2013 06:40 PM

Migration User

Migration UserJan 29, 2013 05:58 PM

pete

peteJan 29, 2013 08:29 PM

  • 1.  Cannot uninstall Symantec Endpoint protection manager remote console

    Posted Jan 27, 2013 05:14 PM

    I keep getting a message that I cannot uninstall this product, It lino version so I can't submit a support ticket s



  • 2.  RE: Cannot uninstall Symantec Endpoint protection manager remote console

    Posted Jan 27, 2013 05:16 PM

    Can you post screenshot of the error message?

    Does this occur when you try to remove thru add/remove programs?



  • 3.  RE: Cannot uninstall Symantec Endpoint protection manager remote console

    Posted Jan 27, 2013 07:06 PM
      |   view attached
    it is during the uninstall

    Attachment(s)

    docx
    Doc1_16.docx   32 KB 1 version


  • 4.  RE: Cannot uninstall Symantec Endpoint protection manager remote console

    Posted Jan 27, 2013 07:12 PM

    It looks it was partially uninstalled.

    Check this KB article:

    Error: "Unable to completely uninstall application" when uninstalling the Java Remote Console (Symantec Endpoint Protection Mgr)

    Article:TECH133895  |  Created: 2010-01-14  |  Updated: 2012-03-12  |  Article URL http://www.symantec.com/docs/TECH133895

     



  • 5.  RE: Cannot uninstall Symantec Endpoint protection manager remote console

    Posted Jan 27, 2013 10:58 PM

    Hi,

     

    http://community.spiceworks.com/how_to/show/179

    A howto on using the WMIC to remote uninstall applications.

     

    Could possibly make a script to iterate all valid systems, I had less then 50 so I just threw all the commands into notepad and would copy/paste the lines to execute (I had 5 script windows open to handle them as execution times would vary between which system being called)

    /node:<system_name> product where name="Symantec Endpoint Protection" call uninstall

     

     

    https://www-secure.symantec.com/connect/forums/uninstall-client-remotely

    http://community.spiceworks.com/how_to/show/1955-uninstall-symantec-endpoint-protection-remotely

    http://andrewblock.net/2011/03/07/how-to-uninstall-symantec-endpoint-protection-11-without-the-uninstall-password/



  • 6.  RE: Cannot uninstall Symantec Endpoint protection manager remote console

    Posted Jan 28, 2013 06:40 PM

    nothing was under applications



  • 7.  RE: Cannot uninstall Symantec Endpoint protection manager remote console

    Posted Jan 29, 2013 05:58 PM

    I just want to uninstall on this system



  • 8.  RE: Cannot uninstall Symantec Endpoint protection manager remote console

    Broadcom Employee
    Posted Jan 29, 2013 08:29 PM
    have you used cleanwipe?


  • 9.  RE: Cannot uninstall Symantec Endpoint protection manager remote console

    Posted Jan 29, 2013 10:28 PM

    Yes you can try to cleanwipe tool for uninstall Manager.

     

    New Cleanwipe version is introduced in SEP 12.1 RU2

    https://www-secure.symantec.com/connect/articles/new-cleanwipe-version-introduced-sep-121-ru2

    https://www-secure.symantec.com/connect/forums/how...



  • 10.  RE: Cannot uninstall Symantec Endpoint protection manager remote console

    Posted Jan 30, 2013 12:19 AM

    Hello,

    Please let me know if you got your solution...



  • 11.  RE: Cannot uninstall Symantec Endpoint protection manager remote console

    Posted Jan 30, 2013 12:25 AM
    agree with Pete and Ashish, try the cleanwipe tool. hopefully it can resolve your issue. If in case it can't work then reply, i have one tool which can definately remove it.


  • 12.  RE: Cannot uninstall Symantec Endpoint protection manager remote console

    Posted Feb 01, 2013 11:06 PM

    It says I have to contact symantec tech support, I've used it in the past but suspect I need the latest version



  • 13.  RE: Cannot uninstall Symantec Endpoint protection manager remote console

    Broadcom Employee
    Posted Feb 01, 2013 11:17 PM

    yes, use the latest one. Call up technical support to avail this tool.



  • 14.  RE: Cannot uninstall Symantec Endpoint protection manager remote console

    Posted Feb 02, 2013 12:15 AM

    Contact with technical support for the latest clean wipe tool

    https://www-secure.symantec.com/connect/forums/how-get-cleanwipe-tool-endpoint-removal



  • 15.  RE: Cannot uninstall Symantec Endpoint protection manager remote console

    Posted Feb 04, 2013 09:59 AM
    got the cleanwipe tool from Symantec and the remote console is still listed under programs. I feel like this is why I have another issue which is that I cannot add program exceptions to my firewall. I want to completely re move this before I research the other issue


  • 16.  RE: Cannot uninstall Symantec Endpoint protection manager remote console

    Broadcom Employee
    Posted Feb 05, 2013 08:55 AM

    Hi,

    You should perform manual uninstall steps.

    Manual uninstall documents for Symantec Endpoint Protection

    http://www.symantec.com/business/support/index?page=content&id=TECH96924

    If possible try to run cleanwipe tool one more time.