IT Management Suite

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  • 1.  Cant download ITMS Installation Package

    Posted Jul 04, 2017 09:41 AM

    Dears,

     

    I registered for a trial of ITMS and download a 12 MB agent "Symantec Installation Manager" then i select the option create installation package but an exception appear, when i choose to continue and proceed with the wizard to download the whole installation package for ITMS 8.1 suite it provides an error as following:

    error.jpg

     

    The Exception:

    See the end of this message for details on invoking 
    just-in-time (JIT) debugging instead of this dialog box.

    ************** Exception Text **************
    System.OverflowException: Arithmetic operation resulted in an overflow.
       at Xceed.SmartUI.UIStyle.Win32.SystemTheme.LoadResourcesData(IntPtr instance, String category, String id)
       at Xceed.SmartUI.UIStyle.Win32.SystemTheme.IsThemeValid()
       at Xceed.SmartUI.UIStyle.Theme.InitResourceManager()
       at Xceed.SmartUI.UIStyle.Theme.Add(ThemePart themePart)
       at Xceed.SmartUI.SmartPaint.DrawThemePart(ThemePart themePart, Rectangle rectangle)
       at Xceed.SmartUI.Controls.StatusBar.SmartStatusBar.PaintItemsBackground(SmartPaintEventArgs e)
       at Xceed.SmartUI.SmartItemCollection.DrawSmartItems(DrawSmartItemsEventArgs e)
       at Xceed.SmartUI.SmartControl.OnPaint(PaintEventArgs e)
       at System.Windows.Forms.Control.PaintWithErrorHandling(PaintEventArgs e, Int16 layer)
       at System.Windows.Forms.Control.WmPaint(Message& m)
       at System.Windows.Forms.Control.WndProc(Message& m)
       at System.Windows.Forms.NativeWindow.Callback(IntPtr hWnd, Int32 msg, IntPtr wparam, IntPtr lparam)


    ************** Loaded Assemblies **************
    mscorlib
        Assembly Version: 4.0.0.0
        Win32 Version: 4.6.1586.0 built by: NETFXREL2
        CodeBase: file:///C:/Windows/Microsoft.NET/Framework64/v4.0.30319/mscorlib.dll
    ----------------------------------------
    SymantecInstallationManager
        Assembly Version: 8.1.5037.0
        Win32 Version: 8.1.5037.0
        CodeBase: file:///C:/Program%20Files/Altiris/Symantec%20Installation%20Manager/SymantecInstallationManager.exe
    ----------------------------------------
    PresentationCore
        Assembly Version: 4.0.0.0
        Win32 Version: 4.6.1586.0 built by: NETFXREL2
        CodeBase: file:///C:/WINDOWS/Microsoft.Net/assembly/GAC_64/PresentationCore/v4.0_4.0.0.0__31bf3856ad364e35/PresentationCore.dll
    ----------------------------------------
    System
        Assembly Version: 4.0.0.0
        Win32 Version: 4.6.1586.0 built by: NETFXREL2
        CodeBase: file:///C:/WINDOWS/Microsoft.Net/assembly/GAC_MSIL/System/v4.0_4.0.0.0__b77a5c561934e089/System.dll
    ----------------------------------------
    System.Windows.Forms
        Assembly Version: 4.0.0.0
        Win32 Version: 4.6.1586.0 built by: NETFXREL2
        CodeBase: file:///C:/WINDOWS/Microsoft.Net/assembly/GAC_MSIL/System.Windows.Forms/v4.0_4.0.0.0__b77a5c561934e089/System.Windows.Forms.dll
    ----------------------------------------
    System.Drawing
        Assembly Version: 4.0.0.0
        Win32 Version: 4.6.1586.0 built by: NETFXREL2
        CodeBase: file:///C:/WINDOWS/Microsoft.Net/assembly/GAC_MSIL/System.Drawing/v4.0_4.0.0.0__b03f5f7f11d50a3a/System.Drawing.dll
    ----------------------------------------
    System.Core
        Assembly Version: 4.0.0.0
        Win32 Version: 4.6.1586.0 built by: NETFXREL2
        CodeBase: file:///C:/WINDOWS/Microsoft.Net/assembly/GAC_MSIL/System.Core/v4.0_4.0.0.0__b77a5c561934e089/System.Core.dll
    ----------------------------------------
    System.Deployment
        Assembly Version: 4.0.0.0
        Win32 Version: 4.6.1586.0 built by: NETFXREL2
        CodeBase: file:///C:/WINDOWS/Microsoft.Net/assembly/GAC_MSIL/System.Deployment/v4.0_4.0.0.0__b03f5f7f11d50a3a/System.Deployment.dll
    ----------------------------------------
    SimXmlParser
        Assembly Version: 8.1.5037.0
        Win32 Version: 8.1.5037.0
        CodeBase: file:///C:/Program%20Files/Altiris/Symantec%20Installation%20Manager/SimXmlParser.DLL
    ----------------------------------------
    SIMLogManager
        Assembly Version: 8.1.5037.0
        Win32 Version: 8.1.5037.0
        CodeBase: file:///C:/Program%20Files/Altiris/Symantec%20Installation%20Manager/SIMLogManager.DLL
    ----------------------------------------
    System.Web
        Assembly Version: 4.0.0.0
        Win32 Version: 4.6.1586.0 built by: NETFXREL2
        CodeBase: file:///C:/WINDOWS/Microsoft.Net/assembly/GAC_64/System.Web/v4.0_4.0.0.0__b03f5f7f11d50a3a/System.Web.dll
    ----------------------------------------
    System.Configuration
        Assembly Version: 4.0.0.0
        Win32 Version: 4.6.1586.0 built by: NETFXREL2
        CodeBase: file:///C:/WINDOWS/Microsoft.Net/assembly/GAC_MSIL/System.Configuration/v4.0_4.0.0.0__b03f5f7f11d50a3a/System.Configuration.dll
    ----------------------------------------
    System.Xml
        Assembly Version: 4.0.0.0
        Win32 Version: 4.6.1586.0 built by: NETFXREL2
        CodeBase: file:///C:/WINDOWS/Microsoft.Net/assembly/GAC_MSIL/System.Xml/v4.0_4.0.0.0__b77a5c561934e089/System.Xml.dll
    ----------------------------------------
    Symantec.Installation.PlatformInterface
        Assembly Version: 8.1.4531.0
        Win32 Version: 8.1.4531
        CodeBase: file:///C:/Program%20Files/Altiris/Symantec%20Installation%20Manager/Symantec.Installation.PlatformInterface.DLL
    ----------------------------------------
    Xceed.Grid.v3.9
        Assembly Version: 3.9.14265.12340
        Win32 Version: 3.9.14265.12340
        CodeBase: file:///C:/WINDOWS/Microsoft.Net/assembly/GAC_MSIL/Xceed.Grid.v3.9/v4.0_3.9.14265.12340__ba83ff368b7563c6/Xceed.Grid.v3.9.dll
    ----------------------------------------
    Xceed.SmartUI.v3.6
        Assembly Version: 3.6.13165.15230
        Win32 Version: 3.6.13165.15230
        CodeBase: file:///C:/WINDOWS/Microsoft.Net/assembly/GAC_MSIL/Xceed.SmartUI.v3.6/v4.0_3.6.13165.15230__ba83ff368b7563c6/Xceed.SmartUI.v3.6.dll
    ----------------------------------------
    System.Data
        Assembly Version: 4.0.0.0
        Win32 Version: 4.6.1586.0 built by: NETFXREL2
        CodeBase: file:///C:/WINDOWS/Microsoft.Net/assembly/GAC_64/System.Data/v4.0_4.0.0.0__b77a5c561934e089/System.Data.dll
    ----------------------------------------
    System.Security
        Assembly Version: 4.0.0.0
        Win32 Version: 4.6.1586.0 built by: NETFXREL2
        CodeBase: file:///C:/WINDOWS/Microsoft.Net/assembly/GAC_MSIL/System.Security/v4.0_4.0.0.0__b03f5f7f11d50a3a/System.Security.dll
    ----------------------------------------
    Xceed.Validation.v1.3
        Assembly Version: 1.3.14265.12340
        Win32 Version: 1.3.14265.12340
        CodeBase: file:///C:/WINDOWS/Microsoft.Net/assembly/GAC_MSIL/Xceed.Validation.v1.3/v4.0_1.3.14265.12340__ba83ff368b7563c6/Xceed.Validation.v1.3.dll
    ----------------------------------------
    Xceed.Editors.v2.6
        Assembly Version: 2.6.14265.12340
        Win32 Version: 2.6.14265.12340
        CodeBase: file:///C:/WINDOWS/Microsoft.Net/assembly/GAC_MSIL/Xceed.Editors.v2.6/v4.0_2.6.14265.12340__ba83ff368b7563c6/Xceed.Editors.v2.6.dll
    ----------------------------------------
    SimSkin
        Assembly Version: 8.1.5037.0
        Win32 Version: 8.1.5037.0
        CodeBase: file:///C:/Program%20Files/Altiris/Symantec%20Installation%20Manager/SimSkin.DLL
    ----------------------------------------
    PresentationFramework
        Assembly Version: 4.0.0.0
        Win32 Version: 4.6.1586.0
        CodeBase: file:///C:/WINDOWS/Microsoft.Net/assembly/GAC_MSIL/PresentationFramework/v4.0_4.0.0.0__31bf3856ad364e35/PresentationFramework.dll
    ----------------------------------------
    WindowsBase
        Assembly Version: 4.0.0.0
        Win32 Version: 4.6.1586.0 built by: NETFXREL2
        CodeBase: file:///C:/WINDOWS/Microsoft.Net/assembly/GAC_MSIL/WindowsBase/v4.0_4.0.0.0__31bf3856ad364e35/WindowsBase.dll
    ----------------------------------------
    System.Xaml
        Assembly Version: 4.0.0.0
        Win32 Version: 4.6.1586.0 built by: NETFXREL2
        CodeBase: file:///C:/WINDOWS/Microsoft.Net/assembly/GAC_MSIL/System.Xaml/v4.0_4.0.0.0__b77a5c561934e089/System.Xaml.dll
    ----------------------------------------
    System.Management
        Assembly Version: 4.0.0.0
        Win32 Version: 4.6.1586.0 built by: NETFXREL2
        CodeBase: file:///C:/WINDOWS/Microsoft.Net/assembly/GAC_MSIL/System.Management/v4.0_4.0.0.0__b03f5f7f11d50a3a/System.Management.dll
    ----------------------------------------
    System.Web.Services
        Assembly Version: 4.0.0.0
        Win32 Version: 4.6.1586.0 built by: NETFXREL2
        CodeBase: file:///C:/WINDOWS/Microsoft.Net/assembly/GAC_MSIL/System.Web.Services/v4.0_4.0.0.0__b03f5f7f11d50a3a/System.Web.Services.dll
    ----------------------------------------
    PresentationFramework.Aero2
        Assembly Version: 4.0.0.0
        Win32 Version: 4.6.1586.0 built by: NETFXREL2
        CodeBase: file:///C:/WINDOWS/Microsoft.Net/assembly/GAC_MSIL/PresentationFramework.Aero2/v4.0_4.0.0.0__31bf3856ad364e35/PresentationFramework.Aero2.dll
    ----------------------------------------
    PresentationFramework-SystemXml
        Assembly Version: 4.0.0.0
        Win32 Version: 4.6.1586.0
        CodeBase: file:///C:/WINDOWS/Microsoft.Net/assembly/GAC_MSIL/PresentationFramework-SystemXml/v4.0_4.0.0.0__b77a5c561934e089/PresentationFramework-SystemXml.dll
    ----------------------------------------
    UIAutomationTypes
        Assembly Version: 4.0.0.0
        Win32 Version: 4.6.1586.0 built by: NETFXREL2
        CodeBase: file:///C:/WINDOWS/Microsoft.Net/assembly/GAC_MSIL/UIAutomationTypes/v4.0_4.0.0.0__31bf3856ad364e35/UIAutomationTypes.dll
    ----------------------------------------
    PresentationFramework-SystemData
        Assembly Version: 4.0.0.0
        Win32 Version: 4.6.1586.0
        CodeBase: file:///C:/WINDOWS/Microsoft.Net/assembly/GAC_MSIL/PresentationFramework-SystemData/v4.0_4.0.0.0__b77a5c561934e089/PresentationFramework-SystemData.dll
    ----------------------------------------
    Xceed.UI.v1.4
        Assembly Version: 1.4.14265.12340
        Win32 Version: 1.4.14265.12340
        CodeBase: file:///C:/WINDOWS/Microsoft.Net/assembly/GAC_MSIL/Xceed.UI.v1.4/v4.0_1.4.14265.12340__ba83ff368b7563c6/Xceed.UI.v1.4.dll
    ----------------------------------------
    System.IO.Compression.FileSystem
        Assembly Version: 4.0.0.0
        Win32 Version: 4.6.1586.0
        CodeBase: file:///C:/WINDOWS/Microsoft.Net/assembly/GAC_MSIL/System.IO.Compression.FileSystem/v4.0_4.0.0.0__b77a5c561934e089/System.IO.Compression.FileSystem.dll
    ----------------------------------------
    System.IO.Compression
        Assembly Version: 4.0.0.0
        Win32 Version: 4.6.1586.0
        CodeBase: file:///C:/WINDOWS/Microsoft.Net/assembly/GAC_MSIL/System.IO.Compression/v4.0_4.0.0.0__b77a5c561934e089/System.IO.Compression.dll
    ----------------------------------------
    System.ServiceProcess
        Assembly Version: 4.0.0.0
        Win32 Version: 4.6.1586.0 built by: NETFXREL2
        CodeBase: file:///C:/WINDOWS/Microsoft.Net/assembly/GAC_MSIL/System.ServiceProcess/v4.0_4.0.0.0__b03f5f7f11d50a3a/System.ServiceProcess.dll
    ----------------------------------------
    slic_net
        Assembly Version: 8.1.4528.0
        Win32 Version: 8.1.4528.0
        CodeBase: file:///C:/Program%20Files/Altiris/Symantec%20Installation%20Manager/slic_net.DLL
    ----------------------------------------
    Xceed.SmartUI.Controls.v3.6
        Assembly Version: 3.6.13165.15230
        Win32 Version: 3.6.13165.15230
        CodeBase: file:///C:/WINDOWS/Microsoft.Net/assembly/GAC_MSIL/Xceed.SmartUI.Controls.v3.6/v4.0_3.6.13165.15230__ba83ff368b7563c6/Xceed.SmartUI.Controls.v3.6.dll
    ----------------------------------------
    Xceed.SmartUI.UIStyle.v3.6
        Assembly Version: 3.6.13165.15230
        Win32 Version: 3.6.13165.15230
        CodeBase: file:///C:/WINDOWS/Microsoft.Net/assembly/GAC_MSIL/Xceed.SmartUI.UIStyle.v3.6/v4.0_3.6.13165.15230__ba83ff368b7563c6/Xceed.SmartUI.UIStyle.v3.6.dll
    ----------------------------------------
    IInstallReadinessCheck
        Assembly Version: 8.1.5037.0
        Win32 Version: 8.1.5037.0
        CodeBase: file:///C:/Program%20Files/Altiris/Symantec%20Installation%20Manager/IInstallReadinessCheck.DLL
    ----------------------------------------
    WindowsFormsIntegration
        Assembly Version: 4.0.0.0
        Win32 Version: 4.6.1586.0 built by: NETFXREL2
        CodeBase: file:///C:/WINDOWS/Microsoft.Net/assembly/GAC_MSIL/WindowsFormsIntegration/v4.0_4.0.0.0__31bf3856ad364e35/WindowsFormsIntegration.dll
    ----------------------------------------

    ************** JIT Debugging **************
    To enable just-in-time (JIT) debugging, the .config file for this
    application or computer (machine.config) must have the
    jitDebugging value set in the system.windows.forms section.
    The application must also be compiled with debugging
    enabled.

    For example:

    <configuration>
        <system.windows.forms jitDebugging="true" />
    </configuration>

    When JIT debugging is enabled, any unhandled exception
    will be sent to the JIT debugger registered on the computer
    rather than be handled by this dialog box.

     

    anyone have idea about this issue?

     

    Thanks in Advance



  • 2.  RE: Cant download ITMS Installation Package

    Posted Jul 20, 2017 10:43 AM

    Does this happen everytime you try it, or just this one? 

     

    The message appears to state that the server which hosts the source files is busy, which could well be the case if a large number of people are trying to download from it at the same time. 



  • 3.  RE: Cant download ITMS Installation Package

    Posted Jul 24, 2017 04:46 AM

    Same errors here..

    i get this screen

     

    and after clicking retry i get the error 

     

    my log show:

    "7/24/2017 10:53:17 AM","Failed to validate file 'D:\Program Files\Altiris\Symantec Installation Manager\Installs\Altiris\altiris_activitycenter_8_1_ru2_x64.msi' File hash does not match: reference hash: 5a5dab0f24cc85a28def427dba0d5e5ed6689738ed3d0492169deda39beaa195/computed hash: 27948a4fafa12c2f4c3741e273a8f0bcac89c01f768dadaca3ae3fcafaeae141","Symantec.Installation.InstallClasses.FileValidator.ValidateFile","SymantecInstallationManager.exe","23","Errors"
    "7/24/2017 10:53:17 AM","Failed to validate file 'D:\Program Files\Altiris\Symantec Installation Manager\Installs\Altiris\altiris_setupportal_8_1_ru1_x64.msi' File hash does not match: reference hash: 8df77e0bb2a060a7e6dc087215735380169896a572a53c06bdde59a9f5c00bdd/computed hash: f86cea0deee805efff16805d7cd5022def86c477568838b8cc7bfb1308d5f242","Symantec.Installation.InstallClasses.FileValidator.ValidateFile","SymantecInstallationManager.exe","23","Errors"
    .

    .

    .
    "7/24/2017 10:53:01 AM","Failed to validate file 'D:\Program Files\Altiris\Symantec Installation Manager\Installs\Altiris\altiris_nscommon_8_1_ru2_x64.msi' File hash does not match: reference hash: 36a5c93a614a5b325d451645c37a9d3c699180d9a16346ab5e9a7ffe33b9d107/computed hash: 7150e43c0f541f3babdb7024883039ce1e550232981b9aebae7a1f9ab76dca1d","Symantec.Installation.InstallClasses.FileValidator.ValidateFile","SymantecInstallationManager.exe","23","Errors"

    any thoughts?



  • 4.  RE: Cant download ITMS Installation Package

    Posted Jul 25, 2017 08:04 AM

    What operating systems and architectures are you running Installation Manager on? 

    Does the same thing happen on different platforms? 



  • 5.  RE: Cant download ITMS Installation Package
    Best Answer

    Posted Jul 27, 2017 09:35 AM

    It turned out ot be our corporate firewall blocking me from download ITMS.