Endpoint Protection

Good afternoon,

I can't seem to get the remote java console in a new SEP 14 installation. 

Environment:

New environment with SEP 14 RPM, with embedded database. Nothing configured yet, just installed and added the client for itself. It's in a windows 2012 machine.

JRE on clients 101 and 111 (tried with both in all the machines)

Things that I've tried:

Install the remote java console in 4 different machines W7, W8 and Windows10. 

Install the remote java console from IE11, Chrome (last version) and FF 50.1.0. 

I've added the certificate in IE in two of the clients

I've added SEPM as a trusted site both in Internet options and in Java settings

I can't find any log anywhere where I can read anything about what's going on. I just get the Java starting window for some seconds and it closes itself and nothing happens. 

Can anyone point me in the right direction to where I cant get some information about what's happening? Any log for this (already tried windows logs and SEPM logs with no luck)

Has anyone experience problems with the remote console in SEP 14? 

* I'm not in a FIPS environment

Kind regards,

Juan

Same issue here. No logs are generated. The java applet doesn't even try to contact the SEPM machine so it appears to be a local issue. Still looking into it.

I have installed the remote console locally, in SEPM without any problem. However, I can't seem to get it working in any other machine. In java console doesn't show anything.

Tried modifying the jnlp file between http and https, and also between IP and hostname. Nothing. 

I will open a support case in a couple of hours, and let you know the fix (if any)

Hello, 

it seems like there's a problem with the JRE version 111. This is a known issue, and it will be fix in next update. In the mean time, there is a couple of possible workarounds:

- Uninstall the 32 bits version of JRE and leave only the 64 bits version. -> It hasn't worked for me.

- Uninstall all JRE ni the machine and install the version provided by SEPM. This is a 101 versión. -> this has worked for me and I have been able to install the remote console.

If anyone insterested, I have the etrack number for the issue.

Kind regards,

Juan

Hello,

i must use x64 & x86 Java Jre for custom company  application.I has the same iuse  with starting the remote Console.

the workaround for me.

http://servername/servlet/JnlpServlet?osSF=true change to http://servername:9090/servlet/JnlpServlet?osSF=false  

Testet with Java 1.8.112 & 1.8.121 with both type installed.

Kind Regards

Henrik