Endpoint Protection

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  • 1.  Cant Log into Symantec Endpoint Manager Console

    Posted Nov 26, 2014 03:28 AM

    Tried to log into my endpoint management console today and recieved "faliure to connect to server" error.  Tried stopping and starting the service.. no luck. The service keeps running so thats not a problem.

     

    Attached are log files.

    2014-11-26 09:43:06.760 SEVERE: ================== Server Environment ===================
    2014-11-26 09:43:06.792 SEVERE: os.name = Windows 2003
    2014-11-26 09:43:06.792 SEVERE: os.version = 5.2
    2014-11-26 09:43:06.792 SEVERE: os.arch = x86
    2014-11-26 09:43:06.792 SEVERE: java.version = 1.6.0_14
    2014-11-26 09:43:06.792 SEVERE: java.vendor = Sun Microsystems Inc.
    2014-11-26 09:43:06.792 SEVERE: java.vm.name = Java HotSpot(TM) Server VM
    2014-11-26 09:43:06.792 SEVERE: java.vm.version = 14.0-b16
    2014-11-26 09:43:06.792 SEVERE: java.home = C:\Program Files\Symantec\Symantec Endpoint Protection Manager\jdk\jre
    2014-11-26 09:43:06.792 SEVERE: catalina.home = C:\Program Files\Symantec\Symantec Endpoint Protection Manager\tomcat
    2014-11-26 09:43:06.792 SEVERE: java.user = null
    2014-11-26 09:43:06.792 SEVERE: user.language = en
    2014-11-26 09:43:06.792 SEVERE: user.country = US
    2014-11-26 09:43:06.792 SEVERE: scm.server.version = 11.0.6200.754
    2014-11-26 09:43:07.104 INFO: Server startup
    2014-11-26 09:43:07.198 INFO: Server side cache PERCETAGE_OF_TOTAL_MEMORY=0.3  PERCETAGE_OF_MEMORY_TO_REMOVE=0.2
    2014-11-26 09:43:09.526 FINE: updProcessState: checking...
    2014-11-26 09:43:09.542 FINE: updProcessState: The process status has been checked.
    2014-11-26 09:43:09.542 FINE: updProcessState: checking...
    2014-11-26 09:43:09.542 FINE: updProcessState: The process status has been checked.
    2014-11-26 09:43:10.573 INFO: use transport url:http://localhost:8014/secars/secars.dll
    2014-11-26 09:43:10.573 SEVERE: ================== StartClientTransport ===================
    2014-11-26 09:43:11.635 FINE: Task scheduled
    2014-11-26 09:43:11.635 SEVERE: Schedule is started!
    2014-11-26 09:43:12.963 WARNING: Log property file does not exist.
    2014-11-26 09:43:13.542 FINE: Test db connection successfully.
    2014-11-26 09:43:18.088 FINE: >> cleanupLuDownloadedContent: Keeping this content revision, clientMoniker= {ECCC5006-EF61-4c99-829A-417B6C6AD963}, sequenceNum= 2012111400
    2014-11-26 09:43:18.088 FINE: >> cleanupLuDownloadedContent: Keeping this content revision, clientMoniker= {EA960B33-2196-4d53-8AC4-D5043A5B6F9B}, sequenceNum= 80820001
    2014-11-26 09:43:18.088 FINE: >> cleanupLuDownloadedContent: Keeping this content revision, clientMoniker= {E5A3EBEE-D580-421e-86DF-54C0B3739522}, sequenceNum= 141120005
    2014-11-26 09:43:18.088 FINE: >> cleanupLuDownloadedContent: Keeping this content revision, clientMoniker= {E5A3EBEE-D580-421e-86DF-54C0B3739522}, sequenceNum= 141119001
    2014-11-26 09:43:18.088 FINE: >> cleanupLuDownloadedContent: Keeping this content revision, clientMoniker= {E5A3EBEE-D580-421e-86DF-54C0B3739522}, sequenceNum= 141118004
    2014-11-26 09:43:18.088 FINE: >> cleanupLuDownloadedContent: Keeping this content revision, clientMoniker= {E1A6B4FF-6873-4200-B6F6-04C13BF38CF3}, sequenceNum= 141120005
    2014-11-26 09:43:18.088 FINE: >> cleanupLuDownloadedContent: Keeping this content revision, clientMoniker= {E1A6B4FF-6873-4200-B6F6-04C13BF38CF3}, sequenceNum= 141119001
    2014-11-26 09:43:18.088 FINE: >> cleanupLuDownloadedContent: Keeping this content revision, clientMoniker= {E1A6B4FF-6873-4200-B6F6-04C13BF38CF3}, sequenceNum= 141118004
    2014-11-26 09:43:18.088 FINE: >> cleanupLuDownloadedContent: Keeping this content revision, clientMoniker= {DB206823-FFD2-440a-9B89-CCFD45F3F1CD}, sequenceNum= 80820001
    2014-11-26 09:43:18.088 FINE: >> cleanupLuDownloadedContent: Keeping this content revision, clientMoniker= {D3769926-05B7-4ad1-9DCF-23051EEE78E3}, sequenceNum= 141120001
    2014-11-26 09:43:18.088 FINE: >> cleanupLuDownloadedContent: Keeping this content revision, clientMoniker= {D3769926-05B7-4ad1-9DCF-23051EEE78E3}, sequenceNum= 141119001
    2014-11-26 09:43:18.088 FINE: >> cleanupLuDownloadedContent: Keeping this content revision, clientMoniker= {D3769926-05B7-4ad1-9DCF-23051EEE78E3}, sequenceNum= 141118003
    2014-11-26 09:43:18.088 FINE: >> cleanupLuDownloadedContent: Keeping this content revision, clientMoniker= {CC40C428-1830-44ef-B8B2-920A0B761793}, sequenceNum= 141120005
    2014-11-26 09:43:18.088 FINE: >> cleanupLuDownloadedContent: Keeping this content revision, clientMoniker= {CC40C428-1830-44ef-B8B2-920A0B761793}, sequenceNum= 141119001
    2014-11-26 09:43:18.088 FINE: >> cleanupLuDownloadedContent: Keeping this content revision, clientMoniker= {CC40C428-1830-44ef-B8B2-920A0B761793}, sequenceNum= 141118004
    2014-11-26 09:43:18.088 FINE: >> cleanupLuDownloadedContent: Keeping this content revision, clientMoniker= {C60DC234-65F9-4674-94AE-62158EFCA433}, sequenceNum= 141120039
    2014-11-26 09:43:18.088 FINE: >> cleanupLuDownloadedContent: Keeping this content revision, clientMoniker= {C60DC234-65F9-4674-94AE-62158EFCA433}, sequenceNum= 141120020
    2014-11-26 09:43:18.088 FINE: >> cleanupLuDownloadedContent: Keeping this content revision, clientMoniker= {C60DC234-65F9-4674-94AE-62158EFCA433}, sequenceNum= 141120003
    2014-11-26 09:43:18.088 FINE: >> cleanupLuDownloadedContent: Keeping this content revision, clientMoniker= {C25CEA47-63E5-447b-8D95-C79CAE13FF79}, sequenceNum= 80929016
    2014-11-26 09:43:18.088 FINE: >> cleanupLuDownloadedContent: Keeping this content revision, clientMoniker= {C13726A9-8DF7-4583-9B39-105B7EBD55E2}, sequenceNum= 80820001
    2014-11-26 09:43:18.088 FINE: >> cleanupLuDownloadedContent: Keeping this content revision, clientMoniker= {812CD25E-1049-4086-9DDD-A4FAE649FBDF}, sequenceNum= 141120005
    2014-11-26 09:43:18.088 FINE: >> cleanupLuDownloadedContent: Keeping this content revision, clientMoniker= {812CD25E-1049-4086-9DDD-A4FAE649FBDF}, sequenceNum= 141119001
    2014-11-26 09:43:18.088 FINE: >> cleanupLuDownloadedContent: Keeping this content revision, clientMoniker= {812CD25E-1049-4086-9DDD-A4FAE649FBDF}, sequenceNum= 141118004
    2014-11-26 09:43:18.088 FINE: >> cleanupLuDownloadedContent: Keeping this content revision, clientMoniker= {4F889C4A-784D-40de-8539-6A29BAA43139}, sequenceNum= 131024024
    2014-11-26 09:43:18.088 FINE: >> cleanupLuDownloadedContent: Keeping this content revision, clientMoniker= {42B17E5E-4E9D-4157-88CB-966FB4985928}, sequenceNum= 141120001
    2014-11-26 09:43:18.088 FINE: >> cleanupLuDownloadedContent: Keeping this content revision, clientMoniker= {42B17E5E-4E9D-4157-88CB-966FB4985928}, sequenceNum= 141119001
    2014-11-26 09:43:18.088 FINE: >> cleanupLuDownloadedContent: Keeping this content revision, clientMoniker= {42B17E5E-4E9D-4157-88CB-966FB4985928}, sequenceNum= 141118003
    2014-11-26 09:43:18.088 FINE: >> cleanupLuDownloadedContent: Keeping this content revision, clientMoniker= {1CD85198-26C6-4bac-8C72-5D34B025DE35}, sequenceNum= 141120039
    2014-11-26 09:43:18.088 FINE: >> cleanupLuDownloadedContent: Keeping this content revision, clientMoniker= {1CD85198-26C6-4bac-8C72-5D34B025DE35}, sequenceNum= 141120020
    2014-11-26 09:43:18.088 FINE: >> cleanupLuDownloadedContent: Keeping this content revision, clientMoniker= {1CD85198-26C6-4bac-8C72-5D34B025DE35}, sequenceNum= 141120003

     



  • 2.  RE: Cant Log into Symantec Endpoint Manager Console

    Posted Dec 01, 2014 12:56 PM

    Exact version?

    Please enable FINEST debugging and post the scm-server0 log

    How to debug the Symantec Endpoint Protection Manager



  • 3.  RE: Cant Log into Symantec Endpoint Manager Console

    Posted Dec 01, 2014 01:22 PM

    Please post scm-server-0.log and check sufficient disk space available.



  • 4.  RE: Cant Log into Symantec Endpoint Manager Console

    Posted Dec 02, 2014 02:36 AM

    @brian scm.server.version = 11.0.6200.754

    Can you post catalina.out as well..

    I see you are running version 11.0.6.

    Tel me which services are stopped? Is the the db service or the sepm service?