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  • 1.  Can't prepare for image capture - Win10 x64 1607

    Posted Nov 08, 2017 11:48 AM

    I'm trying to capture a Windows 10 x64 1607 image. The "Prepare for Image Capture" task fails after 8 seconds (return code 1); following are the logfile entries that may be helpful. Thoughts?

    [2017/11/08 09:06:44.481 2832:3632 0] File:ExecuteCommand.cpp,Line:4370 ERROR: Exception has occured in function ExecuteCommand.cpp() at Line No 2420. Type of exception is ExecuteClassException. Error is Default Message: Exception in ExecuteClassException. Error Description is  "Unable to create new process as user". Value of Windows error code = 740 and message is " The requested operation requires elevation.
    "

    [2017/11/08 09:06:44.513 2832:3632 2] DisableWow64
    [2017/11/08 09:06:44.513 2832:3632 2] OS is Vista and Above using Wow64 Redirection

    [2017/11/08 09:06:44.529 2832:3632 2] ExecuteCommand.cpp@4422 ExecuteClass::SetResult() - StopTaskCmdReceived = 0

    [2017/11/08 09:06:44.529 2832:3632 2] ExecuteCommand.cpp:util::ExecuteClass::SetResult():4440. Value of nResult(@ReturnValue) = 1, Value of bResult(@Success) = 0

    [2017/11/08 09:06:44.544 2832:3632 2] ExecuteCommand.cpp@4459 Output @errorMessage=Exception has occured in function ExecuteCommand.cpp() at Line No 2420. Type of exception is ExecuteClassException. Error is Default Message: Exception in ExecuteClassException. Error Description is  "Unable to create new process as user". Value of Windows error code = 740 and message is " The requested operation requires elevation.
    "
    [2017/11/08 09:06:44.559 2832:3632 2] ExecuteCommand.cpp@4468  Task have completed. Failure return!!



  • 2.  RE: Can't prepare for image capture - Win10 x64 1607

    Posted Nov 09, 2017 03:53 AM

    Hi,

    Have you made sure your version of Deployment Server supports 1607?

    https://support.symantec.com/en_US/article.HOWTO125345.html

    Thanks!



  • 3.  RE: Can't prepare for image capture - Win10 x64 1607

    Posted Nov 09, 2017 11:56 AM

    Hi,

     

    Is it a clean install of 1607 or one that's been upgrade from an older version (1511 or earlier?)?  Some versions of Deployment Solution would not run Prepare For Image Capture tasks on images that had been upgraded...



  • 4.  RE: Can't prepare for image capture - Win10 x64 1607

    Posted Nov 14, 2017 08:04 AM

    I'm running 8.1 RU3, so it deifnitely supports Windows 10 1607--on a side note, it's Windows 10 Education.

    The install of Windows 10 1607 is a clean, scripted install, straight off the ISO, then joined to the domain. Upon joining the domain, a group policy deploys the university's SCCM client, but this had not been a problem in the past.



  • 5.  RE: Can't prepare for image capture - Win10 x64 1607
    Best Answer

    Posted Nov 14, 2017 12:51 PM

    Update: I succeeded by having sysprep run with local administrator credentials (.\administrator); in the past, it worked successfully with domain\adminuser.

    Odd.